Job Description
Northreach is a dynamic recruitment agency that connects businesses with top talent in the cell & gene therapy, fintech, and digital sectors. Our mission is to provide a seamless and personalised recruitment experience for clients and candidates, and to create a positive work environment that encourages equality, innovation, and professional growth. We have partnered with the UK entity of an international bank based in the city of London who are looking for a Head of Operations.
The Head of Operations will have oversight for the entire banking business in the UK. Working closely with the Senior management you will be responsible for day to day operational leadership as well as strategic vision and process improvements. This role will touch on every aspect of the UK bank including:
* Branch Operations
* Credit
* Treasury
* Online banking
* Onboarding
* Call centre – customer service, complaints and incidents
* Continuous improvement
* Regulatory compliance
* Financial Crime
This role will be full time office based in the city of London
Essential skills/experience
* Deep knowledge of retail and commercial banking operations front to back
* Extensive experience in a similar role within the UK
* Extensive knowledge of banking products, services, processes and systems
* In depth knowledge of UK banking regulations and the current landscape
* Proven track record of people leadership within a similar organisation
* Excellent communication skills
* Experience of project delivery for process improvement and regulatory change
* Full right to work in the UK
Northreach is an equal opportunity employer and we do not discriminate against any employee or applicant for employment based on race, colour, religion, sex, national origin, disability, or age. We are committed to promoting diversity, equity, and inclusion in the workplace and hiring practices, therefore only partner with business that promote DEI. We strive to create a welcoming and inclusive environment for all employees.