DUTIES AND RESPONSIBILITIES Working closely with informatics and clinical services, to ensure that all systems are in place to facilitate the timely and accurate delivery of all mandatory, clinical and business information requirements with responsibility of external statutory information returns. To facilitate the effective use of information within the scope of the role to support the objectives of the service, including outcomes, data integrity, planning, software developments, projects, forecasting, investigations, assessments and risk management. To consider existing complex, multi-departmental, clinical data flows and inform changes harnessing software capabilities to provide the right information at the right time. To apply advanced levels of understanding of specialty specific data, applying an exceptional attention to detail, ensuring the highest quality and efficient new processes are implemented. Able to professionally communicate with senior clinicians, using specialised clinical terminology as required to understand issues being raised in detail. As a senior member of the informatics directorate, apply statistical and analytical knowledge to critically appraise and challenge the results of outputs ensuring only meaningful information is delivered to the clinical/business stakeholders. Responsible for managing staff whom the post holder is responsible and deputising for their line manager as requested. Working with project teams, software development team and business intelligence team to detail software development requirements and advise on functionality, quality, and potential issues. To work closely with and support the highly important requirements of the performance management and income teams to ensure our patient access and our finances have the right engagement from the expertise of this role. To represent Informatics as appropriate in internal and external meetings, reporting back on progress. The post holder must be able to travel and be sufficiently confident to forge effective working relationships with partner organisations as required. To advise, support and lead on reporting at appropriate directorate, divisional and Trust level meetings. The post holder will have, and continue to gain, appreciation for the working environment of the clinical, financial and performance community, ensuring that outputs meet expectations of stakeholders. Ensure the provision of a first point of contact within Informatics for all queries, problems, requests and incidents ensuring they are logged and tracked. Lead, manage and action the resolution of incidents, problems and requests in an efficient and professional manner, whilst conforming to Trust and departmental standards, service agreements, polices, procedures and working practices, seeking further advice and information within Informatics, when necessary.