An opportunity has a risen in the Call Centre within the Operations Department for a Client Services Advisor. What the role involves: Your role within the team will be to ensure that our customers have all the information they require and that they feel valued. The ideal candidate will have: Experience of delivering a broad range of products and services including sales promotion. Experience of supporting customers using web related services. Experience of using bespoke CRM / database systems. Knowledge of Microsoft products. Effective questioning and listening skills. Experience of working to KPI’s and targets. To be able to communicate effectively and present in a professional manner. Ability to interpret and work with rules and regulations (including formal, i.e. GDPR, ISO, PCI) We are looking for a Client Services Advisor who has excellent time management and organisational skills are a must to succeed in this role, alongside the desire to assist the department to grow moving forward. You will need to be reliable and flexible with a can-do attitude and be respectful when dealing with internal and external customers. To excel in this role, you will have the ability to work alongside other members of the team and take ownership for the tasks you are given. Job Details: Full time - Permanent Location: Aylesbury/Hybrid Salary: Up to £22,914 per annum Closing date: Midnight on 15 November 2024 Please be advised that if you are a member of The Kennel Club and are successful in your application you will be required to relinquish your membership. An interest and knowledge in the canine world would be useful but not essential as full product training will be given.