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Hours per week: 37 hours
Interview date: To be confirmed after shortlisting
Rolling advert: We're continuously reviewing and interviewing applicants weekly for this job posting. We will stop accepting applications when sufficient applications have been received.
If you are passionate about helping others and eager to advance in the care industry, consider joining our team as a Senior Support Worker. We believe in growing talent from within and offer our staff opportunities like NVQ apprenticeships, providing you with a solid foundation for career progression.
Main duties of the job
Our Support Workers are the unsung heroes, providing crucial assistance to customers in the comfort of their homes post-hospital discharge. Collaborating hand-in-hand with dedicated occupational therapists, we co-develop personalised reablement plans, helping customers achieve their goals in the comfort of their homes. Operating on a rotating schedule, the team is available between 7 am to 10 pm, 365 days a year, ensuring continuous and dedicated support.
As a Senior Support Worker, you will monitor, support, and supervise our dedicated Support Workers, ensuring the delivery of the highest standard of services for our valued customers.
Job responsibilities
1. Be the lead in a team of reablement workers within a defined geographic area.
2. Provide ongoing monitoring, support, and supervision to reablement support workers.
3. Ensure that services are delivered to the highest standards, providing robust quality assurance, compliant with all legal and statutory requirements.
4. Work closely with occupational therapy staff creating person-centered and CQC compliant reablement support plans.
5. Attend the customer's first visit from the reablement service to introduce the service and support the customer in understanding the reablement approach.
6. Conduct risk assessments and encourage a positive risk-taking approach.
7. Assist in the provision of appropriate safe care, in accordance with the regulations and quality standards.
8. Complete, distribute, and monitor paperwork required by CQC registration.
9. Drive effective and consistent communication between professionals and the customer and their family.
10. Record all reablement contacts accurately and in a timely way.
11. Monitor customers' progress and achievement of reablement goals.
12. Report changes in reablement support plan visits to the allocator as soon as practically possible.
13. Liaise with the allocator/co-ordinator to match reablement support workers with customers.
14. Ensure that reablement workers are working to the support plans.
15. Deal effectively with on-call/emergency issues.
16. Participate in transfers of customers requiring further support to another internal team or alternative provider.
17. Provide additional support where development needs are identified.
18. Monitor the delivery of reablement support in line with the service policy.
19. Have an expert awareness of safeguarding in line with Wiltshire policy.
20. Be an ambassador for the Council and the department at all times.
21. Respond to civil emergencies under instruction.
22. Take a lead in challenging practice to make improvements to service.
Person Specification
Qualifications
* HNC, NVQ level 4 or equivalent experience/skills.
* Working towards relevant professional qualification.
* Licence / certificate / qualification required for the role.
Experience
* NVQ Level 4 or equivalent significant experience in a relevant field.
* Experience of supporting adults within a care environment.
* HSE recognised First Aid at Work qualification or willingness to achieve a qualification in first aid.
* Previous experience of contributing to the supervision of others.
* Up-to-date knowledge of relevant legislation and guidance in relation to safeguarding adults.
* Experience and current up-to-date knowledge of moving and handling procedures.
* Good organisational skills and ability to prioritise tasks.
* Ability to utilise a range of software including electronic social care records.
* Physically fit and able to perform all requirements of the job role.
* Fully fluent in spoken and written English.
* Experience of working in a reablement service.
* Understanding of the Care Act 2014; Health and Social Care Act 2008.
* Able to demonstrate an ability to work as part of a team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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