Do you have strong administration & customer service skills?
My client is currently seeking a Customer Liaison Officer to join their Customer Services Team and provide exceptional administrative support and customer service. This position serves as a key interface between customers, technical staff, sub-contractors, and the public. This role is crucial in processing casework from initial inquiry to ongoing maintenance, ensuring customer satisfaction and adherence to the business objectives.
This is a Monday - Friday role, working 37.5 hours a week, with the option of hybrid working (after probation), based in Staines.
Key Responsibilities:
Coordinating visit arrangements
Providing customers with visit confirmations and quotes
Coordinating and booking travel arrangements
Progressing accreditation casework in line with company processes and policies
Maintaining and updating databases
Responding to internal and external inquiries
Performing general administration tasks
Supporting other teams and departments
Assisting in organizing meetingsQualifications and Skills:
Excellent customer service and administration skills
Accurate written and clear verbal communication skills
Demonstrable experience of working as part of a team
Ability to prioritise workload to meet deadlines
Good knowledge of Microsoft Office softwareCompany Benefits & Package:
25 days holidays plus bank holidays
Auto enrolment pension
Life assurance x3 salary
Flexible benefits such as cycle to work scheme, season ticket loan, gym discount, study support (after 6 months)
2 days hybrid working after 6 months