This is a full-time opportunity for 12 months to cover maternity leave. Working in our Trafford Park Contact Centre and reporting into the Re-Hire Manager, our Hire Controllers are on hand to deliver the highest level of customer service to our customers, suppliers, and colleagues alike. Being telephone-based, you'll deal with people from all over the UK ensuring they get what they need, when they need it as efficiently as possible.
Key Responsibilities
1. Respond to all customer enquiries in an effective, professional, and timely manner.
2. Effectively deliver on customer orders by understanding their needs and offering the best solution.
3. Match or surpass the target conversion rate from quote to order set by your line manager.
4. Liaise with external suppliers in order to provide a seamless service to the customer.
5. Ensure target margins are achieved across all product categories, following process at all times.
6. Manage the full customer journey from the initial quote through to customer invoice.
7. Accurate use of invoice and payment system to ensure customers and suppliers are charged correctly.
8. Play a key role in the ongoing growth and development of the business.
9. Ensure all KPI's are achieved such as revenue, margin, calls levels, emails, tickets resolved, queries, and credits.
What We're Looking For
1. Proven experience of providing first-class customer service with a genuine desire to help.
2. Happy working in a busy open-plan office.
3. Articulate communicator, enthusiastic, and revenue-focused.
4. Thrives in a team environment.
5. Ability to prioritise workloads, work under pressure, and to strict deadlines with good attention to detail.
6. Microsoft skills: Word, Excel, and Outlook.
7. Comfortable using multiple systems.
What We Can Offer You
1. Competitive salary.
2. Monday - Friday working hours, no weekends!
3. Salary sacrifice pension.
4. 25 days holiday, plus bank holidays.
5. Free Tool Hire.
6. Life Assurance cover 3x salary.
7. Share save scheme.
8. Eye care vouchers.
9. Recommend a friend scheme.
10. Learning & Development - commitment to upskilling and developing.
We're committed to providing the highest level of service to our customers and we're always on the lookout for like-minded professionals who share our dedication to excellence. If you're interested in working for a company that's committed to providing exceptional customer support services, we invite you to apply for a position with Brandon Hire Station today.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
A Little Bit About Us
Brandon Hire Station is the leading provider of tool and equipment hire in the UK. Our commitment to exceptional customer support services is unmatched in the industry. We guarantee timely delivery of our tools and equipment through our branded vehicles and FORS accredited drivers. Plus, with our 'Everyday Product Hire Guarantee', you can trust that our most hired products are always available at every branch, every day, collected or delivered throughout the UK. At Brandon Hire Station, we're actively looking for passionate individuals to join our team.
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