Our client, a UK Leading Insurance business are looking for experienced Customer Service professionals who are seeking a career move and not just a job!
This is a fantastic opportunity for someone who has an interest in moving into the Insurance industry, coupled with solid experience in a Customer Service environment. Our client is offering an excellent training programme which will give you the experience and knowledge to progress in the Insurance industry and excel in your role as Claims Handler.
In this role you will be working in the FNOL (First Notification of Loss) Team where you will act as first point of contact for clients, including Brokers, Accident Management companies and Solicitors, taking new claim information in the event of non-fault or partially disputed road traffic accidents.
As Customer Service/FNOL Claims Handler, your duties will include:
Taking ownership of new claims, from inception to hire provision, including initial correspondence to interested parties
Communicating with client's, the responsible party, their Insurers, Solicitors, and various other parties involved in the process
Utilising the case management system to follow up on any outstanding issues, such as witness reports/third party details
Arranging delivery of credit hire vehicles, ensuring the client has the correct vehicle they require and it is delivered at a safe and convenient place and time.
Building rapport with clients to create seamless experiences and a one ...