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Facilities Electrical Shift Manager
Department: Facilities
Employment Type: Permanent - Full Time
Location: Skegness
Reporting To: Anthoney Bassett
Description
About the role
Responsible for the efficient running of our Electrical Function within our Skegness resort, you'll ensure that the highest standard of service is met consistently, ensuring that we delight our guests and receive positive feedback.
Leading a team to deliver the best service to our customers while ensuring the team is engaged and follows best practices, you will support the day-to-day activities of the electrical team, including routine maintenance, servicing, and repairing of domestic, commercial, and electrical equipment. You will manage project works with both the team and subcontractors. You will plan and operate the rota system, including on-call systems, and be available for call-outs if required. A good knowledge of all aspects of fault finding and installation works is essential.
This role covers a 5-day working week over 7 days, so flexibility is important. Occasional late work will be required, and at least 1 weekend day per week will need to be covered.
As part of the Resorts Management team, it will be your responsibility to manage both your internal team and external service providers to ensure full compliance with all H&S policies.
You will oversee all team activities within the department, including recruitment, performance, and team development. You should advocate for your team's fulfillment at work, ensuring regular 121's and PDP discussions to support their development and career with Butlin's.
As with all roles at Butlin's, no day will be the same, and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.
About You
We are looking for an experienced electrical leader who can support the team to deliver fantastic service, putting the guests first in everything you do. You will have experience in training and coaching the team in a fun-filled environment to deliver an excellent experience.
You should have previous experience in leading teams, with the ability to prioritize a demanding workload, work on your own initiative, and a sound understanding of how to operate a PC/Microsoft suite.
You should be confident to direct and respond in any situation while delivering consistent brand standards.
The ability to lead, motivate, and engage your team, even during periods of high demand, is important, as well as being able to manage multiple priorities and adapt quickly to changing requirements.
With strong leadership skills, you should be confident in inspiring your team to deliver amazing results for our teams and guests every day.
You'll need to have an 18th Edition electrical qualification, as well as a HVK license.
General Duties & Key Accountabilities
* Responsibility for managing the team during a shift on key tasks and objectives.
* Driving add-on sales and promotions and supporting the team to do the same.
* Ensuring all stock/proposition is available for guests.
* Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines.
* Ensuring any guest feedback is captured.
* Providing accurate rotas 3 weeks in advance through SAM for all team members within the venue and taking accountability for ensuring the accuracy of closing the system.
* Monitoring NPS and taking action where possible on guest feedback.
* Coaching and developing the team to ensure departmental plans are met.
* Being a champion of the Butlin's Values and Leadership Behaviours.
* Ensuring we always have a focus on RPRRT in the way we rota the team.
* Building and maintaining strong relationships across the resort, other resorts, and Butlin's central support teams.
* Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process.
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