Chesterfield Royal Hospital NHS Foundation Trust
We have an opportunity for 1 x full-time (37.5 hours per week), Receptionist / Administrator based at Royal Primary Care Brooklyn, HEANOR.
You will join a growing establishment committed to being a flagship organisation and an at scale provider of primary care services in the Midlands. If you are enthusiastic, caring and passionate about delivering the highest quality care, keeping patients at the heart of all you do, we want to hear from you.
Main duties of the job
An opportunity has arisen to join our growing team at Royal Primary Care and we are looking for an enthusiastic part-time and full-time Receptionist/Administrator to work within our busy medical practice within the Heanor area.
The successful candidate should have basic IT skills. Other essential skills are the ability to work as part of a team, have a good level of qualification (or equivalent experience) and competency in Maths and English.
Job responsibilities
To work within the reception team with a focus on achieving excellent patient care via the telephone and face to face. Carry out GP approved triage to ensure our patients see the correct clinician first time. Being a first point of contact for our patients and other healthcare providers.
Please see the attached job description for a full breakdown of the duties and responsibilities.
Person Specification
Qualifications and Training
* GCSE in Maths & English Grade C or above
* NVQ or equivalent in Customer Care
* Formal training in a public facing environment
* Knowledge of GP computer systems, preferably SystmOne
Experience
* Working with the public, preferably in a reception environment with knowledge of basic office procedures
* Telephone call handling experience
Skills and Knowledge
* Good team working skills
* Ability to work independently following verbal or written instructions
* Understanding the issues around safeguarding and patient confidentiality
* GDPR knowledge
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Chesterfield Royal Hospital NHS Foundation Trust
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