As a Barista at Brighton i360, you will play a key role in delivering exceptional customer service and crafting high-quality beverages for our guests. You will work across various food and beverage service points, ensuring that every visitor enjoys a welcoming and memorable experience. Your role will be integral in maintaining efficiency, quality, and excellent service, contributing to the overall success of Brighton i360. Guest Experience & Service Provide a warm welcome and excellent service to all guests, ensuring they have a positive and enjoyable experience. Engage with customers, offering recommendations and information about our coffee and beverage offerings. Maintain a high level of product knowledge to answer any guest queries confidently. Handle customer inquiries, concerns, or complaints professionally and efficiently. Beverage Preparation & Quality Control Prepare and serve a variety of high-quality hot and cold beverages, including coffee, tea, and specialty drinks. Ensure consistent quality in all drinks, following established recipes and brand standards. Operate coffee machines and other beverage equipment efficiently and safely. Maintain stock levels and ensure ingredients and supplies are fresh and available. Food & Beverage Operations Assist in the preparation and service of light snacks and baked goods. Maintain cleanliness and hygiene standards at all times, ensuring the café and bar areas are well-stocked and presentable. Follow all food safety and hygiene regulations. Ensure compliance with all licensing laws and company procedures regarding the sale of alcohol (if applicable). Sales & Cash Handling Upsell a range of beverages and food items to achieve sales targets. Operate the EPOS system efficiently, handling transactions accurately. Assist in stock control and inventory management. Operational Duties & Safety Compliance Adhere to all Brighton i360 policies and procedures, ensuring safety and security measures are strictly followed. Support team members across various operational roles as required. Undertake any additional duties that fall within the scope of the role. Experience Required Ability to remain calm and efficient in a fast-paced environment. Excellent communication skills with a strong command of the English language. Passion for coffee and delivering exceptional service. Warm, approachable personality with a customer-focused mindset. Strong selling skills, able to upsell effectively. Numerate with strong attention to detail. Comfortable using EPOS systems and coffee equipment.