As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
The Inpatient Booking Coordinator will be working amongst a small team under the UHBW surgery division. This team collectively books all inpatient bookings, such as surgeries for adults and children across the Bristol Dental Hospital and the main site.
In this role, you will work closely with clinicians, the management team and with the outpatient booking team to ensure service provision across inpatients and outpatients is coherent for a good patient experience.
This is a full time role, 5 days a week, over Monday- Friday. 37.5 hours.
Main duties of the job
The key skills in this role are to manage the elective waitlists in accordance with the appropriate policies and processes, like the Patient Access Policy and the Referral to Treatment (RTT) guidance.
The post-holder is expected to have great communication skills, be a team player, have an aptitude to learn, take initiative and escalate key issues to relevant teams.
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond.
Detailed job description and main responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person specification
Knowledge and Experience
* Clerical / administrative experience, including filing and/or reception
* Experience of dealing with the public, both on the telephone and in person
* Previous NHS experience
* Experience of using a Patient Administration System
Skills and Abilities
* Effective and polite manner when dealing with people, both face to face and on the phone
* Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
* Ability to work effectively in a busy team, adjust to change and motivate others
* Ability to work on your own, using your own initiative, if required
* Confidence to handle difficult conversations with patients, relatives and carers
* Effective organisational skills
* Good IT skills including Microsoft packages
* Working knowledge of admission policies and procedures
Qualifications and Training
* Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
* Business and Administration Level 3 NVQ or equivalent experience
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
· The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
· UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
· To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
IMPORTANT:
Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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