As a Service Delivery Executive, you will perform assigned tasks within the school and support the operations department as needed.
Customer Responsibilities:
1. Coordinate with school administration and inter-departmental teams to ensure smooth operations and excellent customer service.
2. Interact with parents to address issues and gather feedback on the transport system.
3. Manage audits and inspections by internal and external bodies.
4. Understand and implement policies, management plans, and procedures related to services.
5. Liaise with staff and external clients regarding payroll matters.
6. Handle administrative and technical tasks to meet regulatory and strategic KPIs.
7. Identify and develop new business opportunities through interactions with parents and clients.
8. Prepare regular reports and participate in team meetings.
9. Maximize bus ridership and capacity utilization.
10. Document targets, follow up, and review performance with the Service Delivery Manager.
11. Handle customer complaints and feedback efficiently in line with company policies.
Operations:
1. Oversee daily fleet operations, including buses, drivers, and guardians.
2. Update master data in ERP systems and coordinate with relevant departments.
3. Reconcile bus lists, charge lists, and attendance registers monthly.
4. Recommend and implement improvement programs.
5. Manage customer complaints and escalate issues as necessary.
6. Monitor procedures and policies for potential improvements.
7. Assist other departments as needed and ensure QHSE standards are maintained.
8. Promote a culture of safety, quality, and security among all stakeholders.
People:
1. Maintain positive communication and engagement with staff.
2. Support and provide feedback to management and team leaders.
3. Participate actively in business development efforts.
Financial:
1. Assist in preparing departmental budgets.
2. Ensure budget commitments are met.
3. Update financial data in ERP systems and coordinate with finance for fee collection, reconciliation, and related processes.
Essential Skills and Qualifications:
* Bachelor’s Degree or equivalent.
* Proficiency in English (verbal and written).
* Effective communication skills.
* Knowledge of regulations from RTA, KHDA, MOE.
* Advanced Microsoft Office skills.
* Ability to work in a team and manage time effectively.
Essential Experiences:
* At least two years in a customer service role.
* Strong interpersonal and communication skills across all management levels.
* Commitment to continuous improvement and quality service.
* Arabic speaking and writing skills.
* Professional appearance and confidence.
* Experience dealing with Arabic individuals is preferred.
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