We have an exciting new opportunity for an Intensive Housing Management Officer who will join the neighbourhoods team to provide an intensive housing management service to residents living in designated older persons housing. The role of an Intensive Housing Management Officer will support tenants and help them to maintain their tenancies and remain living in their own homes. Specific responsibilities include: Carrying out accompanied viewings and signing up new tenant’s to ensure that the tenancy is sustainable, appropriate support packages are in place where applicable and the prospective tenant is engaging with these services Assessing and identifying where a tenant may need assistance to remain in their home and assist with the installation of any aid and/or adaptation where required or sign post to the required services as appropriate Undertaking home visits soon after a tenant moves into their new home to ensure they are settling in, help them deal with any housing management issues and to understand their rights and responsibilities under the tenancy agreement Providing regular home visits to check the adequacy and safety of the accommodation and to carry out periodic tenancy audits to check on potential tenancy fraud and to support with reporting and monitoring of any property repairs Raising any safeguarding or concerns for welfare with Cornwall Adult Social Care in respect of any tenants who may appear not to be coping and to monitor any subsequent referrals It is essential that you are educated to A-level or hold an equivalent level 3 qualification and that you have relevant and direct experience of developing or working in services for older or vulnerable people in relation to their housing needs, care or support. In addition you will have experience of working with vulnerable older people identifying and mitigating risks in relation to their health and wellbeing. You will also have experience of working alone/with minimum supervision and supporting people who are vulnerable or who present challenging behaviour. You will have excellent interpersonal and communication skills together with a good level of emotional intelligence and self awareness. You will have the desire to help others and make a difference and demonstrate patience, diplomacy, empathy and consideration for others ensuring a calm rational reaction is given. The role requires the postholder to be able to transport oneself to various locations and requires a Standard DBS check. For more information regarding the role and specific responsibilities please refer to the job description and person specification. Your benefits at Ocean include: 27 days holiday (plus Bank Holidays) (pro rated) Occupational Sick Pay at 3 months Full Pay and 3 months at Half Pay Company Pension: 4% Employer Pension Contribution (includes Death in Service Benefit of 3x annual salary) Health Cash Plan (inc Dental and Optical cover) Health and Wellbeing initiative includes yearly Flu Jab Employee Assistance Programme Cycle to Work Scheme Family Friendly Policies "We offer a dynamic work environment offering hybrid working. We believe work is what you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task" Closing date: Sunday 2nd February 2025 at Midnight Interviews to be held on Monday 10th February Interviews will be conducted Face to Face at our Head Office in St Austell however this could be subject to change at short notice. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. The Company Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice ‘Choice Based Lettings’ scheme. At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in. Mission Statement “To be an innovative provider of quality homes and services, with residents and staff at the heart of Ocean, and Ocean at the heart of the community.” At Ocean our vision is to be the employer of choice for Cornwall. We want to create a work environment where everyone feels like they belong, can bring their best, authentic selves to work every day and are provided with the support they need to do a great job. Our purpose is to create a modern, dynamic and agile work environment, fit for the 21st Century and one of which all of our colleagues feel included and proud to be a part of. An environment which enables colleagues to provide quality, affordable homes and services for the people of Cornwall. We believe work is what you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task. Benefits Family friendly Committed to Training and Developing our Employees Cycle to Work Values Honest, Enthusiastic and Always Positive Passionate about Customer Service Quality and Value in all we do Innovative, Ambitious and Brave for the future of our Business, Customers and Communities Gallery Previous Next 2022 Award Winner Best Place to Work at Cornwall Business Awards 2022 Sponsored by the Skills Hub “This is a really challenging sector to work in and Ocean Housing Group have really gone above and beyond to support their workforce. They really show strong leadership from above in putting their employees first and the level of engagement they get from everyone in their teams is commendable, with really high number of team members taking part in surveys, consultancy and feedback. The Ocean Housing Group have also invested in the continual improvement of their staff, services and benefits to ensure that staff consistently feel invested in and valued – Well Done” Documents