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As a Television Licence Field Officer, you will visit customers currently without a TV licence at addresses throughout the Newcastle area helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them.
Salary and Benefits:
• £31,650 annual salary
• Company car which includes personal use, or a £3700 annual car allowance paid monthly.
• Mileage allowance (paid in line with published HMRC rates) from and to your home address each day.
• Working hours: 36.5-hour week on a flexible shift pattern, with a potential of a four-day working week.
• Location: Home-based, visiting people in communities across your region. Ideally, you will be living in the NE postcode areas.
Job title:
Television Licence Field Officer
Job Description:
Core Responsibilities:
* Conduct door to door visits to properties where no TV licence is registered.
* Listen to customer reasoning for not having a licence and make an informed decision on next steps.
* Accurately record visit details and complete daily timesheets via the handheld device.
* Explain and sell the benefits of all licence payment schemes.
* Take and accurately record payment details.
* Attend court when required to give evidence in prosecution cases.
* Carry out work and attend meetings as directed by the Visiting Manager.
* Taking Records of Interview under caution.
What you'll need to bring:
* Full UK Driving Licence.
* Physically mobile, as you'll be visiting multiple locations daily.
* Strong interpersonal and communication skills with an excellent standard of both verbal and written English.
* Previous experience is not essential - we welcome candidates from diverse backgrounds, provided they possess excellent communication skills.
What's in it for you?
* Competitive salary of £31,650.00 pa
* Company car or £3700 annual car allowance.
* 23 days' holiday (rising to 29) with the opportunity to buy extra leave.
* Paid day out for volunteering.
* Company matched pension, life assurance, cycle2work scheme, and generous parental leave.
* Safe working measures including body worn video cameras.
* Voluntary benefits for lifestyle discounts.
* Access to salary before payday and financial wellbeing support.
* Employee Network Groups for diversity and inclusion.
You'll receive four weeks of engaging virtual classroom training and one-to-one training in your working location with experienced trainers. This training will cover key aspects of your role, building a strong foundation for your growth as a Visiting Officer.
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
We're an equal opportunity and Disability Confident employer, committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format, please email reasonableadjustments@capita.com or call 07784 237318.
Location:
Newcastle Upon Tyne,
United Kingdom
Time Type:
Full time
Contract Type:
Permanent #J-18808-Ljbffr