INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES ONLY
The postholder will have a track record of outstanding operational and/or clinical experience in achieving measurable clinical and operational improvements to NHS services, pathways and processes.
The purpose of the role is to lead on the Trust's planned and unplanned care improvement programmes in the:
* Development of complex value streams (large scale improvement initiatives) which will deliver sustainable improvement, organisational and cultural change.
* Application of extensive operational and/or clinical experience in the delivery of clinical service improvement, and expert education and training of staff at all levels of the organisation in using improvement methodologies.
Main duties of the job
* Responsible for collaborating with clinical and operational leaders at all levels to drive sustainable continuous improvement processes through the organisation. This will include respectfully challenging the status quo in order to consistently deliver improvements in our processes and the care we provide.
* Act as the lead for the planned and/or unplanned elements of the Trust's Improvement Plan, interpreting & analysing highly complex internal and external performance data in order to support decision-making and make recommendations via reports to Executives/SLT for improved performance / service re-design. Attend meetings as required in order to advise Executives/SLT on progress and trajectories for improvement, as well as potential solutions and adjustment to plans to ensure achievement of Trust improvement strategies.
* Co-ordinate and support senior members of Collaboratives to create and monitor improvement plans, and agree & monitor outcome measures, ensuring they remain accountable for continued improvement.
* Make presentations to large groups of staff at all levels, setting out highly contentious and sensitive information to encourage teams to support improvement plans, using motivational skills where there may be resistance to change.
* Develop and deliver long term, Trust-wide strategies focused on performance & service improvement, which support new ways of working and facilitate collaborative working across the Trust.
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
* Being a clinically led organisation
* Quality and safety at the heart of our Trust
* A positive patient experience every time
* A great place to work
* Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
Person Specification
Qualifications
Essential
* Educated to Degree level or equivalent level of experience
* Masters qualification in relevant subject area or equivalent knowledge and experience within a specifically focused role
* Management qualification or equivalent experience
* Evidence of continuing professional development relevant to the role
Desirable
* Project management qualification
* Improvement methodology/methodologies or other relevant experience (ie advanced Lean qualification or QSIR Associate Accreditation)
Experience
Essential
* Extensive operational and/or clinical experience in identifying barriers to improvement in systems, processes and pathways and utilising operational and/or clinical change experience to work with teams to deliver timely and measurable improvements
* Extensive experience of development and successful implementation of improvement methodologies, tools and techniques in a multidisciplinary environment
* Significant experience of leading complex improvement/transformation programmes with successful outcomes using improvement methodologies in an NHS Trust setting
* Significant experience of leading complex and cross-functional teams in a large and complex organisation
* Extensive experience of analysing, interpreting and reporting data and information to draw conclusions and make recommendations which inform improvement work streams and to demonstrate progress and success
* Significant experience of facilitating and undertaking improvement work across health and social care system partners
* Significant experience in developing, delivering and evaluating improvement training programmes and associated resources suitable for use within and outside of the Trust
* Significant experience in supervising and coaching others to undertake training and to facilitate workshops
* Proven track record in teaching, training, coaching and facilitating Change management experience
* Experience of supporting the strategic direction of an Improvement Team or Office
* Experience of budgetary management
* Experience of managing staff as direct reports and in matrix management arrangements
Desirable
* Evidence of delivering training such as effective leadership or improvement methodologies
* Experience of enabling patient involvement in improvement initiatives as equal partners
Knowledge
Essential
* Understanding of NHS strategy and its application
* Understanding of NHS Acute and Community Trusts and local context in which they operate
* Significant knowledge of improvement methodologies, tools and techniques and of their application
* Demonstrate ability to build strong relationships with a range of internal and external stakeholders and to value and acknowledge everyone's contribution
* Ability to manage a range of stakeholders and to build consensus and commitment where there are conflicting opinions, resistance or scepticism
* Ability to communicate and engage with others (including Executive and Board members as well external partners/agencies) to create a shared vision in a motivational and inspiring way
* Remains calm and focused when facing resistance, and supports and learns from those who have reasons to resist change
* Resilient when working under pressure and with conflicting demands without compromising quality of work
* Strong presentation and facilitation skills that engage a range of stakeholders (face to face and non face to face)
Skills and Aptitudes
Essential
* Advanced report writing skills, including reports to Board and its subcommittees
* Negotiating and influencing skills with the ability to enthuse, motivate and involve individuals and teams in improvement initiatives
* Ability to interpret data, information and analytics to plan, execute and measure improvement with attention to detail
* Strong analytical skills which enable resolution to complex issues
* Ability to work individually with minimal supervision and as part of a team, and to take personal responsibility
* Ability to challenge ways of working at all levels
* Excellent IT skills
* Ability to explain complex information in an accessible and understandable way to a variety of stakeholders, adapting the message accordingly
* Excellent organisational and time management skills with the ability to meet tight deadlines
* A good team player with the ability to foster positive team relationships at all times
* Ability to present the Improvement Office and communicate its purpose in a wide range of contexts
* Ability to work in close collaboration with NHS GIRFT and other external support bodies
personal circumstances
Essential
* Excellent communicator
* Ability to display a high degree of interpersonal skills.
* Adaptable and flexible. Self-motivated.
Employer details
Employer name
North Cumbria Integrated Care NHS Foundation Trust
Address
The Cumberland Infirmary
Newtown Road
Carlisle
CA2 7HY
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