Senior Service Advisor
£35k basic with £42k OTE
Thames Ditton
Permanent/Full Time
Working Hours: Monday to Friday (8am 6pm) / 1 in 3 Saturdays (8.30am 12.30pm)
Benefits: Car available after 6 months; Pension Scheme; 28 days annual leave
Our client, a franchised Motor Trade main dealer group in Leatherhead, is searching for a skilled Senior Service Advisor to join their dynamic team. They need someone who is experienced and ready to hit the ground running. If you are passionate about the automotive industry and have what it takes to thrive in a fast-paced environment, we want to hear from you today!
Duties & Responsibilities:
1. Advising on technical queries or issues.
2. Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department.
3. Booking vehicles into the department for work to be carried out.
4. Informing customers of the progress of their vehicle.
5. Cross selling customer repairs and parts.
6. Finalising the invoice on completion of required work.
Your Background & Skills:
1. 4-5 years proven experience working in a busy and demanding dealership, as a Service Advisor.
2. Technical skills and experience are essential.
3. Well-presented with excellent interpersonal and organisational skills.
4. Ability to build rapport and create lasting relationships with customers, leading to customer loyalty and referrals.
5. Excellent communication skills.
If you know someone who would be a great fit for one of our job openings, refer them to us! If they get hired, we'll pay you for the recommendation.
For further details on this role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy.
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