IT Support Analyst - Lytham St Annes -£26,000 + Benefits
Applause IT are hiring for an IT Support Analyst for a well-established energy company based in Lytham St Annes. This role offers hybrid working and requires occasional travel to other locations.
The IT Support Analyst will provide technical support to end users across the business, working on support tickets, troubleshooting hardware and software issues, and maintaining IT assets. The role includes Office 365 administration, Active Directory user management, and support for Intune and mobile device management. This is a rota-based role covering Monday to Friday, 8 AM - 6 PM.
Key Responsibilities
Resolve support tickets efficiently (remote and in-person).
Troubleshoot and support laptops, desktops, mobile devices, and printers.
Manage Office 365 (email, OneDrive, SharePoint) and assist users.
Administer Active Directory (user accounts, permissions, group policy).
Support networking (basic LAN/WAN, VPN troubleshooting).
Assist with IT security protocols (MFA, software updates, data protection).
IT asset management (tracking, deployment, decommissioning).
Onboarding & offboarding of employees (hardware, software setup).
Occasional travel to provide IT support at alternate sites.
What You'll Need
2-3 years' experience in 2nd Line IT Support.
Proficiency in Office 365 administration (email, SharePoint, OneDrive).
Windows OS expertise, troubleshooting hardware/software issues.
Expe...