Job summary
An exciting opportunity has arisen for an enthusiastic, organised and motivated individual to join the Dermatology Department as a Clinical Administrator.
The role involves working closely with medical and nursing staff. Post holders will be required to provide an efficient administrative service to the clinicians and their teams. The ability to work independently and follow the policies and procedures for the department is essential. The successful candidate will be able to demonstrate excellent communication skills, flexibility, reliability, must have an organised approach to work and attention to detail are all essential to help support patient flow through the service. Though the job can be challenging at times it is also rewarding.
The role has lots of variety and ad-hoc demands and the post holder must possess excellent time management and planning skills. The position provides the opportunity to work within a very supportive and welcoming team and to further develop existing knowledge and skills. Previous administration/secretarial experience in an NHS environment is preferred but not essential as full training will be given.
* Interview Date: 17 April 2025
* 37 hours 30 minutes/week
NO AGENCIES PLEASE
Main duties of the job
* Talking to patients over the telephone and ensuring that their queries are dealt with efficiently.
* Obtaining information for patient's queries where appropriate and calling them back.
* Keeping VR dictation up-to-date for the clinical team so that clinic letters, referrals and any other correspondence is sent out in a timely manner.
* Opening and distributing post for the clinical team.
* Making ad hoc appointments and requesting clinic builds.
* Chasing results and/or checking appointments in other departments have been requested.
* Working with other departments to ensure the smooth day-to-day running of the Dept.
* Ad hoc duties as requested by the clinical team.
About us
Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospital
o Royal Victoria Infirmary (RVI)
o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
o Newcastle Dental Hospital
o Newcastle Fertility Centre
o Northern Centre for Cancer Care, North Cumbria
o Northern Genetics Service
o Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
Job description
Job responsibilities
* Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of their team e.g. Specialist Nurses and Therapists
* Communicates with patients regarding appointments and admissions at the request of the medical team
* Provide cover for Team Leader within your administration team as required
* Cover Clinical Administrator posts Trust wide as required
Person Specification
Qualifications & Education
Essential
* Level 3 qualification in administration or equivalent/relevant experience in administrative role(s)
* English qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2)
* Maths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1)
Knowledge & Experience
Essential
* Experience of secretarial/administrative procedures
Desirable
* NHS Administration/Secretarial experience
* Working Knowledge of NHS Systems e.g. eRecord, System One
* Knowledge of medical terminology
Skills & Abilities
Essential
* IT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint
* Advanced keyboard skills including a high standard of word processing skills
* Excellent communication skills
* Ability to work without direct supervision
* Ability to manage time effectively and work on own initiative
* Ability to accurately input, collate and present information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. #J-18808-Ljbffr