Job overview
Are you looking for a career where you can really make a difference and learn valuable new skills?
This role offers variety and the opportunity to train in a wide range of skills that will equip you as your career progresses.
Radiology is a busy patient centred department and this post is part of a pool of receptionists and wider administration and clerical team. There is good peer group support and appropriate training provided.
Our receptionists are the first point of contact for those attending the department, they are vital to ensure that patients’ and visitors' are greeted with a professional and empathetic service.
We expect candidates to be motivated, hardworking and compassionate with a positive and professional approach to providing excellent customer service.
Essential qualities required are a team player, flexible and the ability to work proactively - at times using one’s own initiative. The candidate will require excellent communication and interpersonal skills, with customer care experience.
Main duties of the job
Radiology receptionists ensure patient information is up to date and accurate on both Radiology and Trust wide information systems. They are a further pause in the process for positive patient identification and help to highlight patient ID queries which supports IRMER compliance.
The receptionist role is essential to ensure the efficient flow of patients through the department. Without sufficient reception staff we are unable to support day working that is essential to achieve waiting time KPI's.
The receptionists also cover courtesy calling and admin tasks relevant to the post.
Working for our organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here .
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the .