Customer Service Professional (Stations) RSA – Scunthorpe (Part Time)
We're TransPennine Express and we're going places. Whether that's helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We're looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry.
As a Customer Service Professional on our station, you'll work between the station ticket office, the station ticket barriers, and the train platforms. You'll deliver a service to customers which is proactive and personable, engaging and professional, showing passion in all that you do to ensure we deliver ‘a great service every day' to our customers.
Working on the station allows you to get involved with a wide range of customer service activities, helping customers purchase tickets, providing train service information, assisting disabled and vulnerable people, helping dispatch trains safely and on time, dealing with lost property, and ensuring the safety and cleanliness of the station is maintained consistently to a high standard.
You'll make sure you're always on hand for the needs of our customers, having a highly visible profile on the station, keeping customers informed with up-to-date train service information, and making sure customers feel appropriately informed and assisted throughout their journey. Working on a station means some of the time you'll be working outdoors, so you'll need to be comfortable working in all weather conditions and be able to provide assistance to wheelchair users and anyone else who would benefit from being given a helping hand.
Our trains operate around the clock as do our stations. To ensure our services are appropriately resourced, you'll follow a varying shift pattern which can include some early starts, some night time and weekend working in a cross-cultural and diverse environment.
We are looking for people who can demonstrate:
* Excellent customer service skills
* Friendly and approachable manner
* Ability to speak clearly and confidently
* Smart and well presented
* G.C.S.E, A – C grade (or equivalent qualification) in Maths and English
* Computer literate with the ability to use Microsoft packages
* Ability to get to and from the above location without relying on the rail service or public transport due to some early shift start and finish times
* This position does not have line management responsibilities; therefore, supervisory experience is not essential.
Applicants will be invited to complete an online assessment and if successful, you'll be invited to an interview with one of our Customer Service Managers. If you've got what we're looking for, we'll invite you to a medical examination which includes a drugs/alcohol screening. Appointees must submit at least two satisfactory references and complete a six-month probation period.
Please note, due to safety reasons, we cannot consider applications from those who live more than 50 minutes' drive away from the advertised station.
If that sounds like the right fit for you, we'd love to hear from you. Please click apply and complete an application form.
What can we offer you?
* Excellent career prospects.
* A personal development plan.
* Structured training and development.
* Competitive salary paid on a 4-weekly basis.
* Generous annual leave entitlement.
* Free TransPennine Express rail travel for you and your dependants*.
* Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 year's service* for you and your dependants*.
* Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have.
* Option to join the Railway Pension Scheme with significant employer contributions.
* Family-friendly maternity and paternity benefits.
* Plus, high street and lifestyle discounts as well as a cycle to work scheme*.
* Terms and conditions apply.
Going places has never felt better!
At TransPennine Express, it's our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it. Our values are designed with every team member in mind; whether it's ensuring you feel free to be yourself at work, or encouraging everyone to pull together and support each other.
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