We are seeking a professional customer service / sales person to play a key part in the continued growth of our internet sales division. You will take enquiries generated by our Mercedes-Benz website and engage with customers’ in a courteous and efficient manner to ensure that they receive the ‘Best Customer Experience’.
Working hours are between 8:30am to 6:30pm, Monday to Friday with a day off in the week. As well as working 1 in 3 weekends, 8:30am to 5pm on Saturdays and 10am to 4pm on Sundays.
This role has an OTE of £33,800 plus benefits.
Role and responsibilities to include:
* To contact customers who enquire via the Mercedes-Benz website within given timescales
* Identify customer requirements and pass on leads to the Sales Team for follow up
* Liaise effectively with the Sales Team and Sales Managers to ensure customers are contacted as agreed
* Accurately administer details of conversations on our Dealer Management System
* Record contact, and outcomes with customer on Enquiry Management Systems accurately to achieve Brand standards
* To validate marketing records for existing customers or create new records for new customers, whilst maintaining data accuracy
* To promote other services and products as appropriate
What we are looking for:
* Ideally someone with experience in dealership sales and aftersales environments.
* The ability to use all appropriate modules of the Dealer Management System, particularly Contact Management and EMS
* Good administrational knowledge
* Able to demonstrate a track record of achievement in both sales and customer service
* Is able to follow a compliant process, and can communicate over the telephone and via email in a professional manner
* Is able to engage customers and build relationships
* Has a genuine interest and passion for the motor industry, keeping abreast of developments
* Is numerate and analytical with strong attention to detail and possesses intermediate IT skills
* Embraces new ideas and thinking; eager to learn and develop their self
In return for your hard work, we’ll support you with coaching & development every step of the way. Also, to reward your commitment you’ll get:
* 25 days holiday plus bank holidays
* Company Pension
* Wellness Programme
* Sick Pay
* Group life insurance
* Staff discount on car servicing
* Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
* Long service and loyalty incentives
* Staff referral scheme
* In-house, manufacturer & professional qualifications
* Free Parking / On-site Parking
* Company Events
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