We are currently seeking a Cake & Bakery Sales Administrator to join our team at French Village Bakery. This role is based at 32 Montgomery Rd, Castlereagh, Belfast BT6 9HL, United Kingdom.
As a Cake & Bakery Sales Administrator, you will play a vital role in supporting our bakery sales team and ensuring the smooth operation of the bakery. Your key responsibilities will include assisting customers with their orders, processing sales transactions, managing bakery office inventory, and providing administrative support to the sales team.
We are looking for someone with a passion for cakes and baked goods, who has excellent customer service skills and a sharp attention to detail. Previous experience in a bakery or sales environment is an advantage but not essential, as full training will be provided.
Key Responsibilities:
1. Consulting with clients to understand their preferences for cake designs, flavours, and dietary restrictions via email, phone, or in person
2. Providing cost estimates for various cake designs and custom bakery items
3. Coordinating with bakers and decorators to ensure accurate execution of cake designs
4. Offering advice on cake preservation and serving techniques
5. Staying up-to-date with the latest cake design trends
6. Ordering cake accessories and supplies
7. Addressing customer inquiries and resolving complaints
8. Updating the French Village Bakery cake website with relevant information
9. Generating cake-related reports for management
Essential Criteria:
1. 4 GCSEs, including Maths and English
2. Excellent IT skills, including proficiency in Word, Excel, and email
3. Previous customer service experience with a strong telephone manner
4. Ability to work independently and use initiative
5. Excellent verbal and written communication skills
6. Strong organisational, planning, and time management skills
Hours: Weekday hours, plus one short Saturday morning shift (as needed) — 37.5 hours per week
This role is temporary for 12 months, with the potential for a full-time position within the French Village Group at the end of the contract.
In return, we offer a competitive salary based on experience, along with benefits such as staff discounts on bakery products, career advancement opportunities, and a supportive team environment.
If you are passionate about cakes and baked goods, enjoy working in a fast-paced environment, and have a keen eye for detail, we would love to hear from you. Please submit your application and resume to be considered for this exciting opportunity as our Cake & Bakery Sales Administrator at French Village Bakery.
Job Type: Full-time
Pay: £12.00 per hour
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