This is a fantastic opportunity for someone to join one of the UK's leading pensions/financial services organisations. You will support the claims department with all duties, however you must come from a claims background.
Working hours are Monday to Friday 9am - 5pm, with flexibility. You will be office based for training in Glasgow city centre for 3 months, then have the flexibility to work hybrid. This is a permanent opportunity offering a salary of 27,000.
PLEASE NOTE YOU MUST BE ABLE TO PASS A CREDIT CHECK AS WELL AS A FULL CRIMINAL AND DISCLOSURE SCOTLAND CHECK.
Duties and Responsibilities will include:
* Manage the data processing of maturities, surrenders, and death claims across all business portfolios, including Partnership claims
* Ensure timely completion of claims within agreed service level agreements (SLA).
* Maintain effective communication with customers throughout the claims process.
* Demonstrate empathy and understanding, particularly during the death claim process, to support customers.
* Consistently deliver the highest level of customer service.
* Maintain accuracy in updating relevant computer systems and Excel spreadsheets.
* Adhere to and keep procedures up to date, ensuring compliance at all times.
* Possess a strong understanding of products, including the ability to read and interpret product specifications and terms and conditions.
To be considered you must have:
* Excellent attention to detail
* You MUST have claims experience
* First class communication skills
* Ability to manage your own workload
* The ability to work on own initiative
If you are available for work immediately, please apply now or contact Alice at Alice.Barr@search.co.uk
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.