Job Description: Clinical Lead - Mental Health Nationwide Permanent role Salary from £65k dependant of experience & benefits package Full Time – 37.5 hours ( would also consider 30 hours per week over 4 days) We make health happen: Bupa has set an ambition, at the heart of its strategy, to be the world’s most customer centric healthcare company. With key targets such as world leading NPS scores, and integrated digital and physical care, Bupa is transforming to fulfil its purpose of “helping people live longer, healthier, happier lives and making a better world”. To achieve its ambition, the role of Clinical Lead within our Mental Health team is critical. The purpose of this role is to work alongside fellow Mental Health Clinical leads and take joint responsibility for clinical oversight of the Mental Health service and products, keeping regularly up to date with changes in guidelines and best practice and working collaboratively with other members of the leadership and management team to ensure provision of high standards of clinical practice and customer service Who are we looking For? We need a visionary. Someone who is as passionate about developing their team as they are about advancing healthcare. You should bring substantial post-graduate experience in Mental Health, coupled with a proven track record of leadership and a relentless drive for excellence. You’ll help us make health happen by: Driving the delivery of effective clinical performance with efficient monitoring of Mental Health clinicians. Working closely with the Clinical Head of Mental Health to create and deliver high standards of clinical governance, quality initiatives, education, and product development across the Bupa Health Clinics Business. Engaging in quality improvement activities and actively develop processes and initiatives which support clinical and operational effectiveness, clinical safety, regulatory compliance, customer feedback, professional development and business success. Understanding and engaging in the delivery of Bupa Health Clinics’ strategy with regards to Mental Health. Undertaking regular clinical sessions (1 day) per working week. Developing sustainable CPD and career development opportunities for all Mental Health clinicians. Providing clinical support to commercial parts of the Business, such as Account Managers, Media teams, Product development teams, Recruitment, Tender and Sales Teams. Supporting Mental Health clinicians in the workplace, by working with the relevant stakeholders to ensure that the clinical workforce needs are clearly considered when decisions involving clinicians are taken. Being a reliable and trusted clinical voice within the Business, to have high personal levels of commitment to business success, clinical excellence, a changemaker mindset and integrity. Leading by example. Being comfortable making independent decisions, escalating where necessary and working on their own initiative. Ensuring that a comprehensive set of clinical policies and procedures are in place. Utilise and develop tools to ensure consistency of product delivery. Ensuring that serious complaints are dealt with promptly and escalated where appropriate. Closely monitoring the Mental Health customer experience and feedback. Perform deep dive analysis and drive customer experience improvement plans within the service line. Deputise for the Clinical Head of Mental Health where needed and support the Clinical Head of Mental Health and the Medical Director in driving the Bupa Health Clinics strategy. Key Skills/Qualifications needed for this role: Chartered Clinical or Counselling Psychologist with professional doctorate accredited by British Psychological Society and HCPC registration; or Accredited Cognitive Behavioural Psychotherapist with post-graduate diploma in Cognitive Behavioural Psychotherapy accredited by British Association for Behavioural and Cognitive Psychotherapies; or Accredited Counsellor / Psychotherapist with recognised Counselling diploma of Level 4 or higher accredited by British Association for Counselling and Psychotherapy; with substantial experience working in mental health services and post qualification Substantial; post graduate working experience in Mental Health Proven leadership and relationship management experience Practical experience of developing and enforcing quality standards within a clinical setting including audit experience and risk management Experience in managing incidents and complaints Previous experience in Child & Adolescent Mental Health services desirable Excellent communication and interpersonal skills Strong motivating, influencing and negotiating skills Strong persuasive and credible authority Excellent analytical skills Excellent planning, time management and prioritisation skills Confident decision making skills Ability to work well in and lead a team Excellent organisational skills Ability to consider commercial/ operational viewpoint IT proficient Ability to work at pace and be agile Adaptability during times of growth and strategic change Strong personal and professional drive Solution focussed attitude What’s it like to work here: We want people to love working here, so much so that’s it’s at the top of our agenda and something you’ll hear a lot about here at Bupa. We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what’s most important to you. We’re a healthcare company so there’s a huge focus on our people’s health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best. You’ll also receive: Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell 3 paid volunteering days annually Enhanced pension and life insurance Annual performance-based bonus Bupa health insurance as a benefit in kind Option to join dental insurance scheme at a discounted rate Access to our Digital GP platform on you mobile Emotional wellbeing support Access to family mental health line Financial wellbeing channels Support for carers Diversity and Inclusion Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly regardless of disability or circumstance. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them. Whether you’ve found your feet or are discovering a new path. Welcome to a place that celebrates you. This isn’t where you've been. This is where you're going. This is what we have belief in. If you would like more information on the role, require an alternative format, or would like to discuss other opportunities suited to your skills and experience, please contact Lyndsey.Seatonbupa.com Time Type: Full time Job Area: Locations: Nationwide Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference. Please introduce yourself to our recruiters and we'll get in touch if there's a role that sounds like a good match.