Customer Experience Associate
Apply: Remote type On Site
Location: North Battleford, Saskatchewan
Time Type: Part time
Posted On: 3 Days Ago
End Date: January 1, 2025 (1 day left to apply)
Job Requisition ID: R_1368972
Work Location: North Battleford, Saskatchewan, Canada
Hours: 15
Line of Business: Personal & Commercial Banking
Pay Details: $21.00 - $25.98 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. The base pay offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
Job Description:
KEY ACCOUNTABILITIES
CUSTOMER
* Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice.
* Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner.
* Assist with responding and resolving customer concerns, escalating when necessary.
* Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers.
SHAREHOLDER
* Support the achievement of business objectives by supporting advice goals.
* Promote products, advice, services, and banking capabilities.
* Understand and apply operating policies and procedures.
* Contribute to business objectives for Operational Excellence.
* Support the timely and accurate completion of business processes and procedures.
* Escalate non-standard or high-risk transactions/activities as necessary.
* Support and participate in process improvement opportunities.
* Ensure necessary due diligence to support the accuracy of all customer transactions/activities.
* Be knowledgeable of and comply with Bank Code of Conduct.
EMPLOYEE / TEAM
* Participate fully as a member of the team, promote team effectiveness, and contribute to a positive work environment.
* Support the team by continuously developing knowledge in own area.
* Participate in personal performance management and development activities, including cross-training within own team.
* Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities.
* Contribute to a fair, positive, and equitable environment that supports a diverse workforce.
* Act as a brand champion for your business area/function and the bank, both internally and/or externally.
BREADTH & DEPTH
* Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact.
* Requires a broad knowledge regarding basic product suite of business supported.
* Evaluates and recommends customer solutions from established options.
* Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others.
* Identifies and assesses customer problems in straightforward situations using standard procedures and escalates non-standard issues internally.
* Impacts team results through the quality of the services or information provided to customers.
* Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area.
* Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood.
* Requires working knowledge and skills developed through formal training or work experience.
* Generally reports to a Manager Customer Experience or Branch Manager.
EXPERIENCE & EDUCATION
* High School diploma and/or
* 1+ years of relevant experience.
* Post-Secondary or Undergraduate degree (in related field) preferred.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.
Additional Information:
We’re delighted that you’re considering building a career with TD.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations to help us remove barriers so that you can participate throughout the interview process.
Language Requirement (Quebec only):
Sans Objet
Our Values
At TD we’re guided by our purpose to enrich the lives of our customers, communities, and colleagues.
Our Commitment to Diversity, Equity, and Inclusion
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work.
Helping to Make an Impact in Communities – TD Ready Commitment
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future.
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