Your new role
The Regional Customer Support Centre (RCSC), based in West Sussex, is recruiting an Associate Product Specialist, supporting customers of their Point-of-Care products. This is an exciting opportunity if you are someone with a passion for organisation and for keeping things in order to ensure the Application Specialists can support customers effectively and efficiently.
* Data Entry (case creation from inbox; creating cases from voicemails; inputting data into Salesforce from first level investigation unit and other sources; sending new devices to customers);
* Data Validation (maintain the customer service inbox; maintenance of Salesforce database; upkeep of core documents; working with documentation team(s) as needed to validate data; maintain integrity of data);
* Postal and general administration duties (posting / collecting items from the postal room on behalf of team and wider teams; maintaining stock of items needed for demonstrations, marketing and sales, and being a liaison; allocation of workloads)
* Triaging cases (basic complaint handling which includes qualification and ensuring complaints get the appropriate attention as needed)
* Ensuring quality documentation, in Salesforce system, for consistent customer experience and staying within compliance.
* Work in a fast-paced multicultural team environment, with meaningful work that impacts the wider healthcare systems.
What you'll need to...