1st Line Support Engineer – Late Shift – Kent – Consultancy - £25,000-£30,000 + Excellent Benefits
Overview:
An exciting opportunity has arisen with an award-winning IT Managed Service Provider to join as a 1st Line Support Engineer working a late shift. If you thrive in a fast-paced environment and have a passion for IT support, this is the perfect role for you! This position requires working on a shift rota, covering afternoon to late-night hours (e.g., 3:00 PM – 11:00 PM or 4:00 PM – 12:00 AM). The ideal candidate will be dynamic, ambitious, and committed to providing excellent customer service while working within these hours.
Role & Responsibilities:
Responding to inbound calls effectively
Logging customer issues, queries and requests into the internal ticket management system
Providing 1st line Server, Network & Desktop technical support
Conducting hardware configurations and software installations
Managing and working to internal and customer SLA's, escalating problems when necessary
Creating and maintaining infrastructure documentation tailored to individual clients needs
Taking proactive end-to-end ownership to resolve issues when they arise
Managing client expectations through clear communication
Essential Skills & Experience:
0-2 years’ experience in a similar role
Previous experience working for a MSP
Active Directory
MS Windows
Office 365
Customer-facing experience
Confident working to client Service Level Agreements (SLAs)
Experience working in a broader service delivery function
Able to confidently support multi-site clients
An analytical problem solver who can work autonomously
Package:
Salary up to £30,000
Support with Certifications
Many more excellent benefits1st Line Support Engineer – Late Shift – Kent – Consultancy - £25,000-£30,000 + Excellent Benefits