Customer Support Agent
Ipswich
£30,000 - £35,000 pa
Are you passionate about helping others and looking for a rewarding career? A leading company in the mobility aids sector is seeking a dedicated Field-Based Customer Support Agent in Ipswich. This role offers a competitive salary of £30,000 - £35,000 and the chance to make a significant impact on people's lives.
As a Field-Based Customer Support Agent, you will visit individuals in their homes to assist with the selection and purchase of essential mobility aids such as armchairs, wheelchairs, and walking aids. Your role will be crucial in ensuring that customers find the right products to enhance their quality of life.
The ideal candidate will possess excellent interpersonal skills, enabling them to build rapport and trust with customers. Experience in a customer-facing role is essential, as is a genuine desire to help others. You will need to be comfortable with soft sales techniques, including explaining product features and benefits, answering questions, and providing personalised recommendations.
A valid driving licence is required, as the role involves travelling to various residential locations. Additionally, candidates must be physically capable of lifting and handling mobility products during demonstrations and deliveries.
Key responsibilities include:
Visiting customers in their homes to provide expert advice on mobility aids
Demonstrating and explaining the featu...