Locations: Field Based - Shetland (ZE), Orkney (KW), Lewis and Harris (HS), Oban (PA), Falkirk (FK), Aberdeen (AB), Edinburgh (EH), Glasgow (G), Motherwell (ML), Newport (NP), Southampton (SO), Hereford (HR), North London (N), West Central London (WC), North/Northwest Wales (LL), York (YO), Inverness (IV), Bath (BA), Blackpool/Lancashire (FY), Perth (PH)
Salary banding: £35,950
Experience: Fully Qualified Smart Energy Engineer
Working pattern: Full-Time
Reporting to: Smart Team Manager
Sponsorship: Unfortunately, we are unable to offer sponsorship for this role.
This role in 3 words: Customer Centric, Specialist, Rewarding
Top 3 qualities for this role: Communication, Safety Originated / Technical, Resilience
Everyone belongs at OVO
At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. We need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences, and backgrounds to join us.
Teamworking for the planet
We’re offering an exciting opportunity to join OVO as a qualified Smart Energy Engineer. You’ll be working at customers' homes delivering a service we can be proud of and helping us achieve our mission of driving progress towards net zero carbon living.
This role in a nutshell:
You will play a key role in supporting our customers and OVO onto the path of Zero Carbon by visiting our customers, offering amazing Customer Service, carrying out Smart installs, and providing fantastic energy efficiency.
You will report directly to the Metering Team Manager. As a team, you will hold responsibility for safely carrying out smart metering installations and maintenance, fantastic customer service, and offering fantastic energy efficiency to our customers.
You’ll be working 42.5 hours per week based in one of the areas above; some travel may be required for training, team connections, and to support our customer demand. The role also involves driving one of our fabulous EV vans for work purposes only.
Your key outcomes will be:
* Deliver the highest possible level of customer satisfaction by becoming a brand ambassador.
* Engage with our customers on the benefits of smart meters.
* Continue to develop with support and coaching from mentors and your Manager.
* Ensure you have the right materials stocked in your van and utilize strong technical skills to deliver exceptional service.
* Adapt working methods to install Smart metering systems in a range of customer environments.
* Collaborate with peers and colleagues while being flexible and responsive to customer needs.
* Take ownership of your work and refresh your knowledge and skills regularly.
* Carry out risk assessments to ensure safety.
Systems: Safety Culture, Bybox, Zeno, Smartphone/handheld device
You’ll be a successful Smart Energy Engineer at OVO if you…
* Hold a CCN1/CMA1 & MET1 or Level 2 Smart Meter Diploma.
* Have a minimum of 6 months experience as a Smart Energy Engineer / Dual Fuel Meter installer.
* Hold a current full manual driving license (with up to 6 points) valid in the UK.
* Have a strong desire to learn and develop.
* Demonstrate key behaviours that align with our OVO values.
* Value different perspectives and experiences.
* Are comfortable talking to and helping our customers in their home.
* Are great at multitasking and managing your time effectively.
Let’s talk about what’s in it for you
You’ll be eligible for an on-target bonus of 15%. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO.
Here’s a taster of what’s on offer:
You’ll get 34 days of holiday (including bank holidays).
For your health: Benefits like a healthcare cash plan or private medical insurance, critical illness cover, life assurance, health assessments, and more.
For your wellbeing: Gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more.
For your lifestyle: Extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities.
For your home: Up to £400 towards any OVO Energy plan, plus discounts on solar, smart thermostats, and EV chargers.
For your commute: Great deals on ultra-low emission car leasing, cycle to work scheme, and public transport season ticket loans.
For your Belonging: We have 8 Belonging Networks at OVO. When you join OVO, you can play a part with any of the Networks.
If you have any additional requirements, there’s a space to let us know on the application form.
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