Are you ready to embark on an exciting
journey with us at Charlotte Street Hotel? We're on the lookout for a dynamic
and personable Luggage Porter
to become an integral part of our esteemed team.
At Firmdale Hotels, we pride ourselves on
delivering unparalleled experiences to our guests. With a reputation for
excellence in hospitality, we create vibrant and unique environments that leave
a lasting impression. Joining us means becoming part of a close-knit community
dedicated to providing exceptional service and fostering a welcoming
atmosphere.
As a Luggage
Porter at Charlotte Street Hotel, you'll play a vital role in
ensuring the seamless operation of our concierge desk and the overall guest
experience. Working alongside our front office team, you'll embody the values
of impeccable service, attention to detail, and genuine warmth.
Responsibilities:
* Assist guests with luggage handling, ensuring
prompt and efficient service.
* Collaborate closely with the concierge desk to
fulfil guest requests and inquiries.
* Maintain a welcoming and professional demeanour,
providing assistance and guidance to guests as needed.
* Uphold the highest standards of presentation
and cleanliness in all guest areas.
* Work collaboratively with colleagues to ensure
a smooth and cohesive guest experience.
* Demonstrate a proactive approach to
problem-solving and guest satisfaction.
* Embrace our culture of continuous improvement,
contributing ideas and initiatives to enhance the guest experience.
What you Need:
* A genuine passion for hospitality and a
dedication to delivering exceptional service.
* Strong interpersonal skills and the ability to
engage with guests in a friendly and professional manner.
* Impeccable presentation and a warm, welcoming
demeanour.
* A keen eye for detail and a proactive approach
to guest satisfaction.
* The ability to thrive in a fast-paced,
team-oriented environment.
* Flexibility to work various shifts, including
evenings and weekends.
* Previous experience in a similar role is
advantageous but not essential.
What
We Offer:
* Hourly rate of £12.24 per hour plus service charge.
* Access to Wagestream our
financial wellbeing app. Stream your accrued earnings before pay day,
benefit from everyday savings and real time financial coaching.
* Health cash
plan (including contributions towards dental, optical, alternative
and complementary therapies)
* Discounted cinema tickets,
gym membership, travel, retailers and restaurants
* Complimentary meals on shift
* Referral bonus scheme for
recommending top talent
* Flexible scheduling without
split shifts
* Dry cleaning service for
work attire and discounted personal dry cleaning
* Enhanced holiday allowance
based on length of service
* Season ticket loan for
convenient commuting
* Ongoing training,
professional development, and fully funded English lessons
* Regular social events, team
activities, and fitness sessions
* Benefits like cycle to work
scheme and annual long service awards
* One allocated paid day per
year for volunteering work
* Exclusive discounts at
Design Hotels, staff sales, spa discounts, and product perks
* And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
* Times Best Places to Work 2024
* The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
* Manager of the Year – Helle Jensen – Cateys 2024
* Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
* Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
* Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
* Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
* Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
* Whitby Hotel, Crosby Street and Warren Street - Michelin keys
* The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
* Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here:
If you are ready
to embark on an exciting journey with Firmdale Hotels and contribute to our
tradition of excellence in hospitality, we'd love to hear from you! Apply now
to join our passionate team and be part of something extraordinary.
In line with the Asylum and Immigration Act 1996, we do require all
applicants to have the eligibility to live and work in the United Kingdom.
Documentation will be required at interview stage.