Job summary Are you craving a role where you directly impact lives, where every day is dynamic and your leadership truly matters? Then get ready to inject some serious energy into your career as a Team Lead within our Urgent Community Response Service This isn't just a job; it's a chance to be at the forefront of agile, patient-centred care. Imagine leading a passionate, skilled team that's the vital link between hospital and home, delivering crucial support exactly when and where it's needed most. The UCR team makes a significant difference in keeping people in their own homes, reducing hospital admissions, and providing exceptional care in a fast-paced, ever-evolving landscape. Be part of a forward-thinking service that's committed to excellence, innovation, and making a real difference in the lives of our community. Main duties of the job The UCR Team Lead will provide a high level of expertise with regard to advanced triage assessment skills, expert clinical care and nursing/paramedic knowledge, and will provide support and advice to patients and health care professionals. The post holder will predominately be office based during the week, offering guidance to staff and determining an appropriate patient pathway and care for acutely ill patients in the community and across virtual wards to avoid unnecessary hospital admissions. The UCR team lead will support the team and service manager during the week, ensuring that the service is well led including roster creation and management, providing regular managerial supervision to staff, completing audits and reports as required. The role also includes driving forward service development within the team, leading both service development and team meetings, managing and escalation of concerns raised. About us CNWL-MK is committed to providing quality health & social care services, tailored to the needs of individuals, public & private organizations, delivered close to home. Our services are designed to increase well-being & provide opportunities for recovery. We want our employees to feel valued, challenged & supported. Our commitment as an employer & in accordance with the NHS constitution is to provide you with: Clear roles and responsibilities and a rewarding job so that you can make a difference to patients, their families and carers' and communities. Personal development, access to appropriate training for your job and line management support to succeed. Support and opportunities to maintain your health, wellbeing and safety; and an environment free from harassment, bullying or violence. Fair treatment that is free from discrimination. Opportunities to engage in decisions that affect you and the services you provide, individually, through representative organisations and through local partnership working arrangements. Opportunities to enable you to be empowered to put forward ways to deliver better and safer services for patients and their families. Date posted 09 April 2025 Pay scheme Agenda for change Band Band 7 Salary £46,148 to £60,504 a year pro rata Contract Permanent Working pattern Part-time Reference number 333-D-MK-CM-1137 Job locations Bletchley community health services Whalley drive Bletchley MK3 6EN Job description Job responsibilities The UCR Team Lead will work as part of an integrated multidisciplinary team, including health and social care colleagues to meet the needs of the patients referred to the Home 1st UCR (Urgent Community Response) service: In this role you will: Accept and triage telephone referrals from consultants, GPs, 111, Urgent Care, District Nursing Services, Ambulance services, care staff and emergency care, responding within a two-hour window. Provide leadership support to the UCR coordinator. Provide timely advanced holistic assessment and expert clinical care including monitoring for short term acute care. Assess, diagnose and plan treatment for patients referred into service. Act as a lead and provide a specialist resource for people with an acute illness and support relatives and carers. To use non-medical prescribing skills for a defined clinical need within sphere of competence and Patient Group Directives (PGD) to support diagnosis and treatment. Managerial: Perform managerial supervision to staff assigned to you. Create the roster in a timely manner, amending this to record sickness, absence and changes. Manage sickness absence. Complete service audits as requested by the Team/Service Manager. Developing action plans where a need has been highlighted. Act as a first point of contact for staff who raise concerns and issues/incidents relating to the team/service and manage these concerns. Develop relevant local and standard operating procedures when identified to do so. Key driver in service development using extensive knowledge of the UCR pathway. Manage staffing on a weekly and daily basis, ensuring shifts are covered. Understand the UCR Budget and manage costs and expenses appropriately. Understand UCR vacancies. Lead in recruitment of staff where appropriate, managing interviews and appointments. Arranging new starter inductions including uniform, IT hardware and access. Manage the team in the absence of the UCR Team Manager. Provide leadership to the team on a daily basis remaining office based in a leadership capacity when working days in the week. Clinical time will be mainly when working allocated weekend. This is to support staff and team manager during social hours. If there is a staffing crisis you may be required to work clinically to ensure the service is provided to patients. Job description Job responsibilities The UCR Team Lead will work as part of an integrated multidisciplinary team, including health and social care colleagues to meet the needs of the patients referred to the Home 1st UCR (Urgent Community Response) service: In this role you will: Accept and triage telephone referrals from consultants, GPs, 111, Urgent Care, District Nursing Services, Ambulance services, care staff and emergency care, responding within a two-hour window. Provide leadership support to the UCR coordinator. Provide timely advanced holistic assessment and expert clinical care including monitoring for short term acute care. Assess, diagnose and plan treatment for patients referred into service. Act as a lead and provide a specialist resource for people with an acute illness and support relatives and carers. To use non-medical prescribing skills for a defined clinical need within sphere of competence and Patient Group Directives (PGD) to support diagnosis and treatment. Managerial: Perform managerial supervision to staff assigned to you. Create the roster in a timely manner, amending this to record sickness, absence and changes. Manage sickness absence. Complete service audits as requested by the Team/Service Manager. Developing action plans where a need has been highlighted. Act as a first point of contact for staff who raise concerns and issues/incidents relating to the team/service and manage these concerns. Develop relevant local and standard operating procedures when identified to do so. Key driver in service development using extensive knowledge of the UCR pathway. Manage staffing on a weekly and daily basis, ensuring shifts are covered. Understand the UCR Budget and manage costs and expenses appropriately. Understand UCR vacancies. Lead in recruitment of staff where appropriate, managing interviews and appointments. Arranging new starter inductions including uniform, IT hardware and access. Manage the team in the absence of the UCR Team Manager. Provide leadership to the team on a daily basis remaining office based in a leadership capacity when working days in the week. Clinical time will be mainly when working allocated weekend. This is to support staff and team manager during social hours. If there is a staffing crisis you may be required to work clinically to ensure the service is provided to patients. Person Specification Qualifications Essential Relevant professional qualification and current NMC/HCPC registration. Evidence of leadership and management training Desirable Mentorship NMP Qualification or willing to work towards Training / teaching qualification Experience Essential Advanced assessment qualification Considerable post registration experience Demonstrates excellent communication skills Demonstrates effective people management Desirable Operational experience in the delivery of a UCR service Evidence of leading project or change management Person Specification Qualifications Essential Relevant professional qualification and current NMC/HCPC registration. Evidence of leadership and management training Desirable Mentorship NMP Qualification or willing to work towards Training / teaching qualification Experience Essential Advanced assessment qualification Considerable post registration experience Demonstrates excellent communication skills Demonstrates effective people management Desirable Operational experience in the delivery of a UCR service Evidence of leading project or change management Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Central and North West London NHS Foundation Trust Address Bletchley community health services Whalley drive Bletchley MK3 6EN Employer's website https://www.cnwl.nhs.uk/work (Opens in a new tab)