South Central Ambulance Service NHS Foundation Trust
Do you want to make a difference to the lives of our patients?
We at South Central Ambulance Service (SCAS) have exciting opportunities within our dynamic and innovative urgent care service which is driven by saving lives and ensuring our patients receive the care that they need.
We are looking to recruit reliable and enthusiastic Dental Nurses to join our motivated, friendly, and hardworking team of Clinicians based in Otterbourne, Winchester to support the smooth running of our Dental Advisory Service and work on a flexible ad hoc basis.
Main duties of the job
Working within this role you will carry out complex clinical telephone triage in a sensitive manner providing assessment, advice, and information in line with clinical pathways whilst utilising your knowledge, experience, and professional judgement, referring to other services where appropriate.
* 5 years recent practical experience
* Ability to remain calm under pressure
* Good level of computer literacy
* Ability to communicate effectively
* Must be flexible
* Should be available to work a range of shifts between 7:00-22:00, weekdays, weekends, and bank holidays.
* Motivated towards further professional development
* Understanding of Clinical Governance, and audit practices
* Call centre experience
Successful candidates will be required to complete a one-week fulltime training programme, covering internal systems, NHS pathways assessments and call centre mentoring, followed by 'buddy' shifts until safe to work solo. We offer continued support throughout this role.
About us
Benefits we offer:
* Full training and support when you join and ongoing throughout your employment with us.
* Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time).
* Enrolment into the NHS Pension Scheme.
* Access to continual professional development and opportunities within SCAS and the NHS.
* Occupational Health support along with an Employee Assistance Programme.
* NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
* Staff networking and support groups.
South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services.
The Trust delivers most of these services to the populations of Berkshire, Buckinghamshire, Hampshire and Oxfordshire as well as non-emergency patient transport services in Sussex.
We serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.
In SCAS, we know that colleagues who are cared for and valued are enabled to provide the right care, first time, every time. That is why we strive to foster a culture that balances fairness, compassion, learning and accountability; a 'just and learning culture'.
Job responsibilities
* To work as an autonomous Dental practitioner and provide high quality complex Dental triage using knowledge, skills, critical thinking, and professional judgement supported by clinical templates and guidelines.
* To review incoming symptom based dental calls and information calls and telephone enquiries and assess for urgency and priority.
* To provide dental advice supported by clinical templates/ clinical protocols and facilitate onward referral to other professionals if required.
* To communicate clinical information verbally and via technical links with health economy partners to ensure continuity of care for the caller.
* To work towards service delivery targets, clinical indicators, and national and locally negotiated targets.
* To attend and actively participate in regular management meetings and work with the line manager to improve and/or consistently maintain performance.
* To participate in performance review and coaching development plans.
Please see the job description and person specification for further detail
Person Specification
Qualifications
* Registered Dental nurse (Valid registration with GDC)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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