As Night Manager your key responsibilities include:
Assuming and demonstrating the role of senior manager on duty during the rostered night hours
Responsible for ensuring excellent communications between Day and Night team
Ensuring for the safe-keeping and administration of the main DM safe and all monies during the night
Responsible for the training and performance management of Night staff
Ensuring and being able to demonstrate confidence and competence in all emergency procedures.
Ensuring the Night team are best served and able to manage guest expectations, concerns and queries.
The smooth running and delivery of all night audit requirements
Being responsible for the safe service of alcohol
As Night Manager the essential skills required:
Able to work night shifts
Experience of managing a front desk team and previous staff training experience
Excellent communication skills both verbal and written
Committed to delivering excellent customer service both face to face and telephone
Excellent presentation skills
Good knowledge of health and safety
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