Job Title: Customer Service & Administration SupportLocation: NottinghamSalary: £26,000 - £30,000
This fantastic client is looking for a dynamic, organised, and customer-focused individual to join our team as a Customer Service & Admin Support. In this role, you will be responsible for managing both customer-facing interactions and supporting administrative tasks related to orders and sales. Your attention to detail, excellent communication skills, and ability to multitask will ensure smooth day-to-day operations and provide a top-notch experience for our customers.
Key Responsibilities:
Customer Service:
* Provide exceptional customer service via phone, email, and in-person.
* Respond to customer inquiries, resolve issues, and ensure customer satisfaction.
* Assist customers with product knowledge, pricing, order status, and delivery information.
* Handle returns, exchanges, and complaints with professionalism and empathy.
* Manage customer accounts and update contact information as needed.
Order & Sales Support:
1. Process customer orders accurately and efficiently in the order management system.
2. Coordinate with the sales team to track orders, process payments, and ensure timely dispatch.
3. Assist with inventory management and stock levels to ensure ...