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Brook Street is delighted to support our Public Sector client in their search for a Case Administrator.
The job holder will provide administrative support within the Probation Service (PS), ensuring that staff and individuals on probation are supported through efficient processes. This includes maintaining administration systems within specified timescales to promote the achievement of team and Divisional objectives.
Key responsibilities:
* Support and work alongside a Blind Probation Officer, including daily duties such as:
* Driving to and from the person's home to provide transportation to and from work.
* Supporting in reading emails and performing general admin tasks such as typing and note-taking.
* Guiding the individual around the workplace and providing links when required.
Additional responsibilities include:
* Setting up and maintaining accurate records of people on probation and victim information on approved databases.
* Administering referrals and managing relationships with offender management, victims, interventions, service providers, and external agencies.
* Preparing, maintaining, and collating case records, files, and management information.
* Receiving and distributing information via telephone, paper, and email.
* Providing cover for reception and telephone enquiry services.
* Acting as a point of contact within the unit for specialist areas.
* Dealing effectively and fairly with individuals on probation, including those in crisis or displaying challenging behaviour, seeking support as needed.
* Making practical arrangements such as appointments and directions for Sentence Plan implementation.
* Carrying out enforcement administration as required.
Person specification:
The role requires:
* Strong typing skills
* Booking appointments
* Attending meetings, taking notes, and recording action points
Must-have requirements:
* Full driving licence
* Ability to work from an office in the Newcastle area
* Full-time availability
* Willingness to complete security and onboarding checks to work in the Public Sector
* Ability to pass a DBS check
* Right to work in the UK
Job specifics:
Title: Case Administrator
Pay rate: £11.44 per hour (weekly pay in arrears)
Location: Newcastle
Work type: Office-based
Hours: Monday to Friday, 37 hours per week
Type: Temporary, ongoing long-term
Driving: Further details provided upon claiming mileage
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