Location: Lookers Skoda Kia Newcastle Hours: 42; Monday- Friday 08:00-18:00; plus alternate Saturday’s on a Rota (08:00-13:00) Salary: £26,000- £28,000 with an OTE of up to £32,000 Lookers Skoda Kia Newcastle is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of a team Service Advisors, Vehicle Technicians and our enthusiastic and friendly Service Manager. As a Service Advisor at Skoda Kia, you will benefit from continuous training opportunities through our in-house brand developments. This is a truly exciting opportunity with potential for progression opportunities within Lookers Booking MOTs, services and other repair work for our customers Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes Managing a high-volume of customers daily as well as telephone calls and online booking queries Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop Maintaining accurate customer records, and updating the systems when any bookings have been made W hether you're an experienced Service Advisor or completely new to the role, we would love to hear from you As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems. You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. About us: Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus; • Competitive salaries with clear pay scales in place as you develop • Generous annual leave allowance that increases with length of service • Eligibility to join one of our colleague car plans and cycle to work scheme • Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay) • Critical illness cover after 2 years plus life assurance and free will writing service • Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers • Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well being Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.