Scheduling Coordinator : Aylesbury
Pertemps Aylesbury is currently recruiting for a Scheduling Co:ordinator for our client based in Aylesbury.
Salary: GBP 25,000 : GBP 32,000
Hours: 8:30:5:00pm
Duties:
: Act as the main point of contact for incoming phone calls and support tickets
: Taking inbound calls from customers and tenants
: Prioritising and assigning jobs to engineers based on urgency and complexity
: Monitoring and tracking assigned jobs to ensure timely resolution and adherence to service level agreements
: Maintaining accurate and up:to:date documentation of certificates
: Attending regular training sessions to improve technology skills and promote self:service options for common issues
: Proactively identifying trends and recurring issues to develop long:term solutions and prevent future incidents
: Continuously strive to improve customer satisfaction by delivering exceptional service and ensuring positive customer experiences
Requirements:
: Proven experience in a service desk or help desk
: Strong knowledge of IT systems
: Customer:focused approach with a commitment to delivering exceptional service
Company Benefits:
: 20 days holidays + bank holidays
: Pension
: Training and progression
If you would be interested in this role, then please apply, or call Corinne at Pertemps Aylesbury.