Main area: Grade Band 4
Contract: Fixed term: 12 months (Monday - Friday 9 to 5)
Hours: Full time - 37.5 sessions per week (Monday - Friday 9am to 5pm)
Job ref: 199-NN-6684188-FM-MT
Employer: Croydon Health Services NHS Trust
Employer type: NHS
Site: Croydon University Hospital
Town: Croydon
Salary: £31,081 - £33,665 Per annum
Salary period: Yearly
Closing: 23/12/2024 23:59
Band 4
*The pay scales advertised have been confirmed by NHS England, we are awaiting confirmation of when these will be reflected. The new scales can be found here: Pay scales for 2024/25 | NHS Employers
Job overview
We have an exciting opportunity for a highly motivated and enthusiastic Band 4 Endoscopy Booking Administrator to join our friendly and busy team of health professionals in the Endoscopy Unit at Croydon University Hospital. This will be a fixed term contract (12 months) to cover maternity leave absence.
The successful candidate will be the first point of contact for patients and visitors to the department and will be expected to provide comprehensive administrative/clerical and reception services. We are looking for a candidate with excellent communication skills, the ability to work as part of a team, and to prioritise/organise their own workload.
The right candidate will be sympathetic and sensitive to the requirements of staff, patients, and other service users, whether communicating by telephone or face-to-face, including dealing with difficult or demanding situations.
In return, we offer structured training in a supportive environment.
Main duties of the job
Endoscopy Booking Administrator
Band 4, Full-time
Monday - Friday 09:00 - 17:00
Working for our organisation
Croydon Health Services NHS Trust provides hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.
Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres, and in people’s homes. Our experienced district nursing teams, Allied Health Professionals, and community matrons look after people of all ages across Croydon.
Detailed job description and main responsibilities
***Please see the attached supporting document which contains more information about the role in the job description and person specification***
Person specification
Qualifications
* Educated to GCSE level or equivalent, including Grade C or higher in English and Maths
* NVQ Level 2 or equivalent
Experience and knowledge
* Knowledge of DM01 standard
* Experience with managing PTL (patient tracking list)
* Understanding of Endoscopy terminology e.g., procedure/diagnosis/treatments
* Understanding of 2WW, Urgent, Routine diagnostic timeframes
* Attendance at MDT meetings
* Ability to manage excel spreadsheets to incorporate accurate data
Qualities
* Familiar with working in a fast-paced environment with time constraints
* Demonstrates understanding of the importance of maintaining privacy and dignity
* Ability to work seamlessly with clinical and non-clinical colleagues
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Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name: Charlotte Palmer
Job title: Service Manager for Gastroenterology and Endoscopy
Email address: [emailprotected]
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