DESCRIPTION
We are looking for an experienced Warranty Service Administrator to join our team specializing in Service for Aftermarket Operations in Langley, United Kingdom.
This is a permanent contract working 37.5 hours per week, Monday to Friday 8:00am - 4:30pm.
In this role, you will make an impact in the following ways:
* Act as the first point of contact, fostering positive customer interactions and setting the tone for their entire experience with the branch.
* Develop strong relationships with key customers to create trust and loyalty, ensuring repeat business and strengthening customer retention.
* Play a crucial role in assessing customer needs, ensuring their concerns are understood, and that they receive tailored solutions.
* Streamline the service process and improve operational efficiency through the creation of work orders and gathering relevant information.
* Support efforts to increase business within the branch through proactive communication and understanding of customer needs.
* Offer customers status updates on their requests to improve satisfaction and build trust through transparency.
* Promote high-quality customer service standards through your interactions, enhancing the branch’s reputation.
* Efficiently manage administrative tasks and work orders, ensuring smooth internal processes and supporting overall branch productivity.
RESPONSIBILITIES
To be successful in this role you will need the following:
* Efficiently manage warranty claims, repair orders, and service quotes, ensuring compliance and smooth operations.
* Accurately process claims, identify issues, and collaborate with the service team to resolve shortfalls or rejections.
* Work closely with service teams, dealers, and customers to ensure timely management of repair orders and quotations.
* Be skilled in systems like Rapidserv and Guidanz for tracking and completing service tasks.
QUALIFICATIONS
Education/Experience:
* High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
* This position may require licensing for compliance with export controls or sanctions regulations.
* Requires significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience.
Job: Service
Organization: Cummins Inc.
Role Category: On-site
Job Type: Office
ReqID: 2404290
Relocation Package: No
#J-18808-Ljbffr