Job Title: Estate Agent Administrator
Job Location: Newton Ferrers
Reports To: Director / Branch Manager
Job Overview: We are seeking a highly organised and proactive Estate Agent Administrator to provide crucial support to our estate agency team. The ideal candidate will be responsible for handling administrative tasks related to property transactions, customer inquiries, and general office management. This role is key to ensuring the smooth day-to-day operations of the office and delivering excellent customer service.
Key Responsibilities:
1. Administrative Support:
Provide administrative assistance to sales team.
Prepare and process property listings, contracts, and relevant documentation.
Handle property enquiries from buyers and sellers.
Coordinate and schedule property viewings, meetings, and appointments.
Maintain and update the CRM system with accurate client and property details.
2. Client Interaction:
Answer phone calls, emails, and other communications professionally and efficiently.
Assist clients with general inquiries and direct them to the relevant team members when necessary.
Provide clients with information about properties, market trends, and the buying, selling, or renting process.
3. Property Management:
Maintain accurate property records, ensuring all property details are up-to-date.
Support the team in managing property viewings and inspections.
4. Document Preparation & Compliance:
Draft and prepare various documents, offers, and property brochures.
Ensure compliance with relevant industry regulations, such as the Housing Act, GDPR, and other legal requirements.
Keep track of necessary documentation for property transactions, ensuring all forms and contracts are signed and filed appropriately.
5. General Office Administration:
Handle office correspondence, filing, and record-keeping.
Manage office supplies and ensure the office environment is well-organised and presentable.
Assist with the management of office accounts, invoicing, and payments.
Perform general office duties, including photocopying, scanning, and mail handling.
6. Marketing Support:
Assist in the creation and distribution of marketing materials (e.g., property brochures, listings on websites).
Update property listings on the agency’s website and other property portals.
Key Skills & Qualifications:
1. Proven experience in an administrative or office support role (experience in the estate agency sector is desirable).
2. Strong organizational and time-management skills with the ability to multitask.
3. Excellent communication skills, both written and verbal.
4. High attention to detail and accuracy.
5. Proficiency in using office software (e.g., Microsoft Office Suite, Google Workspace) and property management software.
6. Ability to work well under pressure and manage a varied workload.
7. Knowledge of relevant industry regulations and standards (desirable but not essential).
8. Strong interpersonal skills and a customer-focused approach.
9. Ability to work independently and as part of a team.
Personal Attributes:
1. Professional, approachable, and trustworthy.
2. Enthusiastic with a positive attitude.
3. Strong problem-solving skills and the ability to adapt to changing priorities.
4. A proactive approach to tasks and responsibilities.
Education and Experience:
1. GCSEs or equivalent in English and Maths (essential).
2. Experience in an administrative role, preferably within the estate agency or property sector (desirable).
Hours / Benefits:
1. £18,750 per year Monday- Friday 9.00-15.00 or
2. £23,400 per year Monday- Friday 9.00-17.30
3. Company pension scheme.
Job Types: Full-time, Part-time, Permanent
Pay: £18,750.00-£23,400.00 per year
Expected hours: 30 per week
Benefits:
1. Company events
2. Company pension
Schedule:
1. Monday to Friday
Education:
1. GCSE or equivalent (preferred)
Experience:
1. Customer service: 1 year (preferred)
2. Administrative experience: 1 year (preferred)
Language:
1. English (required)
Licence/Certification:
1. Driving Licence (preferred)
Work Location: In person
Reference ID: NF-ADMIN4
#J-18808-Ljbffr