Customer Integration Engineer (CIE) | Remote role with regular travel across the UK to customer sites and to the head office in Brighton | 37.5 hours per week, Monday to Friday | £40,000-£45,000 pa
Our client is a UK technology company with team members based across the country. They solve through-life acquisition and support management issues for the Defence and related sectors, supporting their teams to work strategically, collaboratively and effectively to maintain and streamline the delivery of military and industrial capability.
The CIE role strives to ensure our customers succeed through understanding and satisfying their desired outcomes to maximise the value they gain from our products and services.
As an integral part of the wider Customer Support Team, working within multiple customer domains and supporting a range of our software products and services, the CIE will be responsible for engaging with our customers at all stakeholder levels and throughout all phases of the service lifecycle, encompassing onboarding (discover & educate), adoption (engage), expansion (succeed), advocacy (evolve) and, ultimately, retention (renewal).
Are you the right person for the job?
Significant experience in a MoD engineering support role or UK defence-related business, with demonstrable knowledge of UK military aviation regulation, policy and processes
Working knowledge and/or experience of MoD DE&S business units, ideally in the air domain
Customer-focu...