Are you passionate about technology and eager to embark on an exciting journey in IT support? Join a dynamic educational trust known for its commitment to innovation and excellence. Meridian are looking for a dedicated IT Support Apprentice to be a part of their supportive and forward-thinking team. Meridian Trust are a leading educational trust that manages a network of academies, providing high-quality education to thousands of students. Their commitment to integrating advanced technology into the learning environment ensures that their students and staff have access to the best resources. As part of their team, you'll play a vital role in maintaining and enhancing their IT infrastructure, supporting their mission to deliver outstanding education. They have a wealth of experience progressing apprentice's careers; they know exactly what it takes to kick-start your career In this role, youll work towards your Level 3 IT Support Apprenticeship, delivered by our expert training team. Typical Daily Duties: Learn and Develop: Gain valuable IT skills through hands-on experience and training as part of your apprenticeship program. Apprenticeship Training: Complete coursework and assignments required by your apprenticeship provider. 1st Line IT Support: Assist staff and students at your assigned academy sites with their IT needs. Helpdesk Support: Provide remote IT support to users contacting our helpdesk, ensuring all issues are logged and addressed promptly. Equipment Maintenance: Perform regular maintenance, set up new machines, swap faulty devices, and repair or organize repairs for IT equipment. Issue Escalation: Escalate complex IT issues to appropriate colleagues. Smooth Operations: Ensure the smooth running of all computer equipment within the Trust and respond to urgent IT issues. Audio-Visual Support: Assist with school audio-visual systems and solve projector, interactive TV, and whiteboard issues, including support during school events. Project Roll-Out: Support IT project implementations across the Trust and partner schools. Site Visits: Travel to partner schools for IT patch visits and assist other academy teams as required. Policy Compliance: Implement systems and software in line with the Trusts IT policy and advise on Health and Safety matters related to IT. Additional Duties: Perform other duties as agreed with the Trusts IT Director. Desired Skills, Qualities, and Experience: Knowledge of PC hardware Familiarity with Windows operating systems Proficiency with the Windows Suite (Word, Excel, etc.) Strong communication skills Effective problem-solving abilities Flexibility and adaptability Good organizational skills Willingness to learn Ability to work well in a team A Grade 5/C in English and a Grade 4/C in Maths is required for this role Salary, Hours, and Benefits: £13,468 per annum Monday to Friday, 37 hours per week Flexible working hours Childcare Account Cycle to Work scheme Access to WalkThrus Employee Assistance Programme Eyecare Vouchers Free Flu Immunisation Gym Membership Access to headspace Free Parking Free Tea and Coffee Dell Advantage Local Government Pension Scheme Y our Training with Baltic Apprenticeships This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. Youll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, youll accelerate your skills and get the qualification and confidence you need to thrive in IT. Youll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists Eligibility Criteria You must have the right to work in the UK, and valid residency status to apply for this apprenticeship. ADZN1_UKTJ