Mission:
The ideal candidate for this role should have good customer service skills. Technical knowledge of the Heating Industry would be an advantage but training will be provided. The products being supplied are Thermostats, Radiator Valves, and various other heating controls. You will be required to fault find and advise on the installation and commissioning of the product and related systems.
Key responsibilities:
* Provide technical support to distributors, installers, the sales team and end users via telephone, email, Zendesk and postal inquiries.
* Logging and recording calls into Zendesk.
* Triage of calls and tickets.
* Back office duties such as sorting returns, raising RMAs/Internal orders and postal duties.
* Logging and basic analysis of product failures.
Skills and qualifications
* GCSE level and/or technical skills to at least a City & Guilds level.
* Experience within a technical or plumbing and heating background would be beneficial but training will be provided.
* Intermediate PC/IT skills are required.
* We require a flexible, self-motivated individual who has excellent organisational and communication abilities.
It would be a distinct advantage if you have:
* Previous Customer Service experience.
What we offer you:
Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.
Apply now:
Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today.
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