Job Title: Senior IT Support Engineer Location: Sutton-in-Ashfield, Nottinghamshire Salary: £28,000 - £35,000 PLUS 30 Days Holiday rising with service, Vendor Certifications / Qualifications, Private Pension, Private Healthcare, Pool Cars / Vans We are currently looking for an experienced Senior IT Support Engineer to join a well established, innovative Managed Service Provider in Sutton-in-Ashfield, Nottinghamshire. The successful candidate will provide 2nd / 3rd Line technical support to customers and end-users, troubleshoot problems, and maintain a high level of service delivery. In addition to this, you will get involved in exciting project work and visit customer sites. Responsibilities: • Provide technical support and assistance to customers and end-users, via both onsite and remote support • Troubleshoot hardware and software issues • Install, configure, and maintain computer hardware, software, and peripherals • Provide training and technical advice to customers and end-users • Create and maintain technical documentation • Monitor system performance and ensure system security • Participate in the implementation of new systems and technologies • Ensure compliance with all relevant policies and procedures Requirements: • Experience within an MSP environment is a plus • Technical Knowledge of Windows Server, Networking, and Virtualization Technologies such as Hyper-V or VMWare • Knowledge of Active Directory, Office 365, and other cloud technologies • Experience with troubleshooting hardware and software issues • Excellent problem-solving and communication skills • Strong customer service and interpersonal skills If you are interested in this role and have the necessary skills and experience then please apply for immediate consideration and interview. Keywords:IT Support Engineer, IT Services, Windows Server, Linux, Networking, Virtualization Technologies, Active Directory, Office 365, Cloud Technologies, Troubleshooting