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Join Our Team as a Patient Services Coordinator at ieso!
Are you passionate about making a difference in mental health care? Do you thrive in a dynamic, fast-paced environment where your work directly impacts people's lives? Look no further—ieso is on the hunt for a Patient Services Coordinator to join our growing team!
At ieso, we are transforming mental health care through innovation, compassion, and evidence-based practices. As a Patient Services Coordinator, you’ll be the first point of contact for patients and therapists, ensuring a smooth and supportive experience for everyone involved.
Location: Hybrid working
What You’ll Be Doing:
1. Processing referrals from the NHS and patients via our bespoke system.
2. Answering calls and handling queries from patients, therapists, and the public with empathy and professionalism.
3. Managing patient contracts and escalating issues to the Customer Operations Team.
4. Liaising with NHS services and building strong working relationships across teams.
5. Supporting projects, managing waiting lists, and ensuring service level agreements and KPIs are met.
6. Adhering to strict information governance guidelines to maintain confidentiality and trust.
What We’re Looking For:
Essential Skills & Qualifications:
1. Minimum of 5 GCSEs (A-C) or equivalent.
2. Excellent written and verbal communication skills.
3. Strong customer service skills with a confident telephone manner.
4. Solid IT skills (Word, Excel, Outlook) and keen attention to detail.
5. Ability to stay calm under pressure and juggle multiple priorities.
6. Previous customer service or patient-facing roles.
7. Familiarity with NHS systems or large databases.
8. Training in managing crisis situations.
Personal Attributes:
1. A team player who can also work independently.
2. Highly organized with strong time management skills.
3. A self-starter with a willingness to support wherever needed.
What’s in It for You?
Be part of an innovative, compassionate, and forward-thinking team where your work directly impacts people’s mental health journeys.
Ready to make a difference? Apply now!
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service and Health Care Provider
Industries
Mental Health Care
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