Job Description The Service Delivery Lead will be an integral part of the IT Team’s delivery of high-quality services to the business. Reporting to the UK IT Operations Manager, this role involves being a key contact point within the business for internal project/stakeholders. Service Quality: Ensure the delivery of expanding portfolio of high-quality services to meet the business’ expectations. Service Governance: Ensure that departmental processes align with the business’ auditing and wider industry requirements. Asset register and CMDB Collaboration: Work closely with other departments to ensure seamless service delivery, supporting bids for projects with appropriate Knowledge Management of processes. Change management: Own and improve the department’s Change Management processes. Process Improvement: Identify and implement process improvements to enhance service delivery efficiency and effectiveness. Client Relationship: Build and maintain strong relationships with internal clients, acting as a point of contact for service delivery issues. Issue Resolution: Proactively identify and resolve service delivery issues to ensure client satisfaction