To provide an efficient and effective patient administration service to support the Trust's ambition to deliver high quality well co-ordinated care for patients and service users and to support consultants and clinical teams to function effectively, through:
- Actively managing the administrative processes associated with patient pathways and contributing to the effectiveness of clinical teams (including patient experience, patient flow and waiting list management) for specialty teams.
- Co-ordinating, navigating and tracking a caseload of patients efficiently and effectively through their care pathway(s) i.e. outpatients, day case, diagnostics and inpatients from referral to treatment and discharge for specific specialty areas and notifying the patient administration manager of blocks and capacity issues.
- Undertaking a patient advocacy role actively case managing each patient/service users journey (customer relations and key point of contact) ensuring that they have a good patient experience and flow through their pathway efficiently and effectively, including dealing with queries, concerns, complaints, access to healthcare professionals, information on appointments and admission arrangements etc.
Providing secretarial and administrative support to Consultants and clinical teams to support the delivery of high quality co-ordinated and integrated care including liaison with patients, carers GP's and other service users from health, social and voluntary care settings.
An exciting opportunity to become an active team member within the Trauma and Orthopaedics/Plastic Surgery directorate has arisen.
We are looking for a flexible, experienced and well organised person to provide admin and secretarial support to two Consultants within our large, friendly team where no two days are the same. The successful candidate will be based at City Hospital, though there may be a requirement on occasion to spend time at Sandwell Hospital. Once our new Hospital, MMUH, opens in October 2024, all our medical secretaries will be based at Sandwell Hospital.
The successful applicant must have an A-C grade or equivalent in Maths and English. AMSPAR is desirable.
Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.
NHS AfC: Band 4
Sandwell & West Birmingham NHS Trust is a friendly, integrated healthcare provider focused on improving the life chances and health outcomes of our diverse population.
We have three strategic objectives:
People: To cultivate and sustain happy, productive and engaged staff;
Patients: To be good or outstanding at everything we do;
Population: To work seamlessly with partners to improve lives;
We run services from Sandwell, City and Rowley Regis Hospitals, Birmingham & Midland Eye Centre, Birmingham Treatment Centre, the Lyng and Leasowes Intermediate Care Centre. Our GP practices and community teams provide care in schools, healthcare centres and at home.
Our next milestone is opening the Midland Metropolitan University Hospital (MMUH), a once in a career opportunity to shape care transformation within and beyond the hospital walls.
Developing and caring for our People is fundamental. We were one of the first Trusts to provide the Real Living Wage, as well as a Live and Work scheme to support people at risk of homelessness into paid work and training. We offer a range of staff benefits, health & wellbeing support and will help you to bring your ambition to life through our bespoke training and development programmes. As "People" is one of our three strategic objectives, we make a continued commitment to prioritise support for all our colleagues.
Healthcare services have a significant impact on the environment. We are committed to embedding sustainable practices. We expect all colleagues to support the delivery of our Green Strategic Plan and to drive positive changes in their department., Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in October 2024 and will provide care to our local population from first class, purpose-built premises. As a result, the base of this role may change to MMUH from 2024 (or beyond). If this is applicable to your role, you will be informed during the recruitment process and continuing your application with this understanding. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.
We have three newly emerging strategic objectives:
1. Our People - to cultivate and sustain happy, productive and engaged staff
2. Our Patients - to be good or outstanding in everything we do
3. Our Population - to work seamlessly with our partners to improve life, Please see the attached Job Description and Person Specification for full details on what this role entails.
As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.