FRAME is a Californian fashion brand established in 2012 by Erik Torstensson and Jens Grede. Born and raised in Los Angeles, FRAME embodies signature tailoring, luxury leather, and quality cashmere through classic design, ensuring a combination of timeless perspectives of everyday chic outfitting through an effortless foundational denim wardrobe.
Since the brand’s inception, FRAME has brought Californian modernity with European influence through its renowned ready-to-wear collections, uncompromising quality, and coveted denim essentials. Today, FRAME is recognized globally with 15 stores in North America and 2 stores in London. FRAME is sold through its own retail stores and e-commerce as well as through leading department stores and boutiques worldwide.
Responsibilities:
As a Sales Associate, you are an essential part of a team that delivers the extraordinary service our customers expect from FRAME. Within this role, you will be employed by FRAME and keeping up to date with the FRAME culture, but you will be based at Selfridges, Oxford Street. The main focus will be growing the FRAME business alongside our current staff member at Selfridges. You will be maintaining the highest retail standards, keeping up to date on product knowledge and replenishing stock; customer service is at the heart of what you do.
As a Sales Associate you will:
* Deliver exceptional service to our customers by building rapport, sharing product knowledge, and catering to their needs.
* Conduct refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services.
* Work as part of a team focused on creating a memorable customer experience.
* Manage customer feedback and use it constructively to continually raise the bar for service, sales, and retail standards.
* Be responsible for the stock in your department, supporting with deliveries where needed, ensuring core is always fully stocked and calling out when replenishment is needed.
* Keep the FRAME team up to date with sales, ensuring you are hitting weekly/monthly sales goals and pushing the team to help achieve these targets.
* Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors.
* Work on a weekly retail report to keep the FRAME team up to date on weekly sales/callouts.
* Understand and follow health, safety, and security procedures, and play an active role in preventing stock loss.
Qualifications:
* Full-time position with full flexibility; expected to do shift work and work weekends.
* 1-2 years of experience in a retail environment.
* Proficiency in Excel, PowerPoint, and Microsoft Word.
* Exceptional communication skills (written and verbal) and ability to follow up.
* Strong organization skills and attention to detail.
* Strong customer service skills.
* Creative thinker and business driver.
The Ideal Candidate:
* A great communicator who can positively engage with all types of customers (domestic and international) with varying needs and requirements.
* Well informed about FRAME products and competitors' trends.
* A known sales and service expert who delivers extraordinary service and takes initiative.
* A proud shopkeeper responsible for replenishing stock and maintaining store standards.
* A problem solver who adapts their approach to each individual customer.
* Flexible and responsive to business needs, willing to take on tasks beyond the role expectation.
This guide represents a summary of the role; however, all team members are expected to be flexible in the work they undertake, which may change from time to time according to the needs of the business.
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