Staffordshire Waste Recycling Centre Ltd
Office Coordinator
Contract: Full-Time, Permanent
Location: Newcastle-Under-Lyme
Salary: £24,960.00
Hours of work: Monday to Friday, 40 hours (overtime available on a Saturday)
Who Are We?
Staffordshire Waste Recycling Centre is a family-run business dedicated to sustainability and ethical waste management. We specialise in services such as skip hire, waste disposal, and recycling, fostering strong partnerships with local builders, landscapers, and businesses in the waste management industry.
We take pride in our commitment to the environment and customer satisfaction. To support our growing operations, we are seeking an Office Coordinator to join our dynamic team. The successful candidate will bring administrative expertise, adaptability, and a proactive mindset to thrive in a fast-paced and evolving workplace.
Your responsibilities
* Accurately process customer orders via telephone calls, emails and answerphone messages.
* Confirm delivery routes with the delivery driver daily, aligning with customer expectations and deadlines.
* Communicate effectively with customers on order status, delivery reminders, and any potential delays.
* Resolve or escalate any potential customer queries efficiently and effectively in a timely manner.
* Keep customers informed of special offers, products available and upsell where possible.
* Data entry onto internal databases.
* Take a proactive approach to understanding our services and the waste industry.
* Support and liaise with internal teams ensuring they understand customer requirements.
* Support the finance department when required and cover holidays, resolving queries related to payments and supplier accounts efficiently.
* Reconcile accounts, ensuring all transactions are accurately recorded, including card transactions, ensuring proper documentation and adherence to company policies.
* Maintain the purchase ledger, ensuring aged balances are kept up to date.
* Help monitor the accounts and sales mailbox, responding to queries.
* Undertake general administration tasks as required.
Skills & experience
* Outstanding communication skills and a confident, professional telephone manner.
* Logistics and scheduling experience.
* Excellent time management and organisation skills, with a proven ability to juggle multiple priorities.
* Committed to providing outstanding service and efficiently resolving order issues.
* Accurate and timely data entry with a keen eye for detail in all tasks.
* Capable of working independently or within a team, with excellent planning and workload organisation.
* Flexible and adaptable, willing to go the extra mile to meet both client and operational needs.
* Attention to detail, ensuring accuracy in processing payments and reconciling accounts.
* Self-motivated and able to take initiative, with a strong desire to develop and learn within the role.
* Experience using Excel, Word, and Microsoft Office.
Personal qualities
* Flexibility and adaptability to meet the needs of the business and clients.
* Calmness under pressure in a fast-paced work environment.
* A natural ability to build rapport with customers and team members alike.
* An outgoing, positive attitude with a solution-oriented approach.
* A proactive mindset with a willingness to embrace new challenges and priorities.
Job Type: Full-time
Pay: £24,960.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Free parking
* On-site parking
Schedule:
* 8 hour shift
* Day shift
* Holidays
* Monday to Friday
* Overtime
* Weekend availability
Experience:
* Administrative experience: 1 year (preferred)
* Office experience: 1 year (preferred)
Work Location: In person
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