Senior Operations Manager
Location: Derby
Hours of work: 37.5
Contract Type: Permanent
The Head of Patient Operations will oversee and develop all services under your remit, ensuring seamless and consistent delivery across all aspects of Patient Services.
Job Description
This role is pivotal in setting and maintaining the highest standards, delivering a high-quality and consistent service that meets the needs of both the Client (NHS Royal Derby Hospital) and the Consumer (Patients, 500+ Staff, and Visitors).
This is a brilliant opportunity for an ambitious and driven individual who is looking to progress their career, with a clear pathway to stepping into a Key Account Director (KAD) role in the future.
We are seeking someone with the vision and determination to enhance service delivery, build strong client relationships, and inspire teams to deliver excellence in patient care.
Key Responsibilities
* Be committed to managing and providing direction, guidance and support regarding the provision of Cleaning, Catering and other associated services ensuring that employees are able to carry out their roles efficiently, effectively and safely
* Responsible for Day to Day oversight of the Patient Services Managers reporting to the Head of Patient Services
* Accountable for Food Safety, Menu management, and Allergen and Hydration for all Patient Catering Services
* Accountable for National Cleaning Standards, BICs and ensure full compliance of Cleaning Service
* Demonstrate an understanding of the issues and opportunities facing the Contract
* Ensure the effective delivery of the cleaning, linen, and all hygiene standards in accordance with the Trust’s and Company Infection Control policies
* Responsible for ensuring that high levels of work and hygiene standards are adopted throughout the Hospital, maintaining hygiene rules and regulations and standards of dress and behaviour of staff
* Establish and maintain clear standards ensuring the image of the services reflects the professional image of the company at all times
Professional and Personal Competencies/Qualifications
* Preferably holding HND/Degree in Hospitality
* Management/Business Studies or other relevant qualification
* NVQ Level 1 in Customer Services is desirable
* Basic Food Hygiene
* Food Hygiene Qualification – Level 4
* Good general education
* Experience working in a managerial role within a multi site/service role
* Demonstrates track record in managing cleaning an/or catering services in a healthcare environment
* Extensive experience in managing management grade level
* Demonstrates management of teams from diverse backgrounds and skills sets
* Extensive understanding of the National Cleaning Standards
* Ideally comprehensive PFI experience
* Creative and effective reaction to operational issues
* Experience at interfacing at all levels throughout an organisation, gaining and maintaining credibility with all people
* Excellent verbal and written communication skills
* Excellent presentation skills
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Job Types: Full-time, Permanent